Analysis on Administrative Services in Dental Poly Clinic PLK Unair 2017

Jaqueline Kerina

Abstract views = 42 times | views = 16 times


Service delivery and healthcare have recently received increasing attention. Pusat Layanan Kesehatan Universitas Airlangga (PLK UNAIR) is in a network with various hospitals and government insurance agencies in assurance of best healthcare service for the community. The objective of this study is to describe the flow of the administrative services in the dental unit of PLK UNAIR. This study followed qualitative design approach and study was explorative through active participation, conducted interviews and observations. Results drawn from this study showed that the flow of administrative services, PLK UNAIR has accomplished its objectives through the contribution of its employees. The summary shows the identification of patient flow in PLK UNAIR dental unit. It is evident that PLK receives a high influx of patients a lot that happens to be students and at a friendly rate.


Keywords: administration, patients, services and students.

Full Text:



Bayrs, L.L. & Rue, W.L., 2004. Human Resource Management. 7th ed. Boston: Boston : McGraw-Hill, c2004.

Chartered Institute of Personnel and Development (Great Britain) (CIPD), 2005. Chartered Institute of Personnel Development (CIPD) annual survey report, 2005: training and development. [Online] Available at:

Douglas, C.H. & Douglas, M.R., 2004. Patient‐friendly hospital environments: exploring the patients’ perspective. An International Journal of Public Participation in Health Care and Health Policy, 1(7), pp.61-73.

Decenzo, D., & Robbinsons, S.P., (2010). Human resource management (10th ed.). Singapore: South-Western.

Devers, C. E. et al., 2009. Taking Stock of What We Know about Mergers and Acquisitions: A review and Research Agenda. Journal of Management, 35(3), pp. 469-502.

Hadipranata, A.F., 1996. MIKEO IS NOT MBO. Bulletin of Psychology, 4(1).

Mbalamula, Y. S., Suru, M. H. & Seni, A. J., 2017. Utulity of Henry Fayol's Fourteen Principles in the administration Proces of Secondary School in Tazmania. International Journal of Education and Reserch, V(6), pp. 103-116.

Ministry of Health Indonesia, 2014. Health Regulation No. 9, 2014. Jakarta.

Ministry of Health Indonesia, 2014. Regulations of Dental Health Services No. 1. Jakarta.

PLK, 2017. Company Profile. Surabaya: PLK UNAIR.

PLK UNAIR. 2017. Company Profile PLK UNAIR 2017. Surabaya: Universitas Airlangga

PLK UNAIR. 2017. Job Description PLKUNAIR 2017. Surabaya: Universitas Airlangga

PLK, 2017. Company Profile. Surabaya: PLK UNAIR.

Robert, M.L. & Jackson, J.H., 2010. Human Resource Management. 13th ed. Omaha : Joseph Sabatino.

Stillman, R., 2008. Review Article: Dwight Waldo's the Administrative state: A Neglected American Administrative State Theory for Our Times. Public Health administration, 86(2), pp. 581-590.

Thompson, H.A.S.a.V.A., 1991. The Reissue of Simon, Smithburg, and Thompson's "Public Administration". Journal of Public Administration Research and Theory: J-PART, 1(1), pp.75-88 (14 pages).

Waldo, D., 1948. The Administrative State. The Journal of Politics, 10.


  • There are currently no refbacks.

This journal is indexed by:



Collaboration with:

Perhimpunan Sarjana dan Profesional Kesehatan Masyarakat Indonesia

  Creative Commons License
This journal (p-ISSN:2540-9301; e-ISSN:2303-3592)

a Creative Commons Attribution-ShareAlike 4.0 International License.


 View JAKI Stats