Evaluasi Sistem Pelaporan Insiden Keselamatan Pasien di Rumah Sakit

Arfella Dara Tristantia

= http://dx.doi.org/10.20473/jaki.v6i2.2018.83-94
Abstract views = 2821 times | downloads = 14085 times


Background: Incident reporting systems are designed to obtain information about patient safety and used for organizational and individual learning.
Aims: The objective is to evaluate the implementation of patient safety incident reporting system at a hospital of Surabaya.
Method: This study was an observational descriptive research supported by qualitative data. This study used Health Metrics Network (HMN) model.
Results: The results of the input evaluation show that there was a policy that regulates the incident report, but its implementation was still not appropriate with no direct funding. However, facilities were provided for reporting. There were socialization for employees who have different understanding and responsibility, organizational structure of the patient safety team, problem solving method which had not used PDSA (Plan, Do, Study, Action), and computerized technology.
Conclusion: The process evaluation shows that the indicators were in line with the rules. The data sources were in accordance with the guidelines. Data collection, process, presentation, and analysis were in line with the theory. The output evaluation shows the submission of incident reports had not been timely. Moreover, the report was complete and suitable to the existing guidelines, and it had been used for decision-making. It is required for the hospital to revise the guidebook of incidence reporting and improve the human resource skill.

Keywords: evaluation, incident, patient safety, reporting

Full Text:



Arfan, A. N., Pasinringi, S. A. . and Sidin, A. . I. (2013) Gambaran Determinan Insiden Keselamatan Pasien pada Petugas Kesehatan di Rumah Sakit Universitas Hasanuddin. Universitas Hasanuddin, Makasar. Available at: repository.unhas.ac.id.

Çeken, C. (2014) ‘A Framework Study for Healthcare Information Systems’, Journal of Computer and Communications, 2(September), pp. 61–67. doi: http://dx.doi.org/10.4236/jcc.2014.211008 A.

Doherty, C., Stavrapoulou, C. and Tosey, P. (2015) ‘How TEMPEffective Are Incident-Reporting Systems for Improving Patient Safety? A Systematic Literature Review’, Teh Milbank Quarterly, 93(4), pp. 826–866. doi: 10.1111/1468-0009.12166.

Elliott, P., Martin, D. and Neville, D. (2014) ‘Electronic clinical safety reporting system: A benefits evaluation’, Journal of Medical Internet Research, 2(1), pp. 1–10. doi: 10.2196/medinform.3316.

Gunawan, Widodo, F. Y. and Harijanto, T. (2015) ‘Analisis Rendahnya Laporan Insiden Keselamatan Pasien di Rumah Sakit’, Jurnal Kedokteran Brawijaya, 28(2), pp. 206–213. Available at: jkb.ub.ac.id/index.php/jkb/article/download/962/479.

Hakim, L. and Pudjirahardjo, W. J. (2014) ‘Optimalisasi Proses Koordinasi Program Keselamatan Pasien (Patient Safety) Di Rumah Sakit X Surabaya Optimization of Coordinating Process of Patient Safety Program in Hospital X Surabaya’, Jurnal Administrasi Kesehatan Indonesia, 2(3), pp. 198–208. Available at: journal.unair.ac.id/download-fullpapers-jaki3404f1d0abfull.pdf.

Handayani, T. et al. (2013) ‘Evaluasi pelaksanaan sistem pelaporan rekam medis di klinik asri medical center’, Jurnal Manajemen Informasi Kesehatan Indonesia, 1(2), pp. 26–32. Available at: https://jmiki.aptirmik.or.id/index.php/jmiki/article/viewFile/47/33.

Indonesia, M. K. R. (2017) Peraturan menteri kesehatan Republik Indonesia Nomor 11 Tahun 2017 tentang Keselamatan Pasien, Peraturan Menteri Kesehatan Republik Indonesia Nomor 11 Tahun 2017 Tentang Keselamatan Pasien Dengan. Indonesia. Available at: jdih.baliprov.go.id/produk-hukum/download/12274.

Jakti, U. B. (2016) Evaluasi Sistem Informasi Jejaring Rujukan Maternal-Neonatal (SIJARIEMAS) di Kabupaten Tegal dengan Pendekatan Model Health Metrics Network (HMN). Universitas Diponegoro. Available at: http://eprints.undip.ac.id/49454/.

Komite Keselamatan Pasien Rumah Sakit (2015) Pedoman Pelaporan Insiden Keselamatan Pasien (IKP), Komite Keselamatan Pasien Rumah Sakit. Jakarta. Available at: www.pdpersi.co.id.

Kurniavip, A. L. L. and Damayanti, N. A. (2017) ‘Hubungan Karakteristik Individu Perawat dengan Insiden Keselamatan Pasien Tipe Administrasi Klinik di Rumah Sakit Umum Haji Surabaya’, Jurnal Administrasi Kesehatan Indonesia, 5(2), pp. 117–122. doi: 10.20473/jaki.v5i2.2017.117-122.

Mbondji, P. E. et al. (2014) ‘Health information systems in Africa: descriptive analysis of data sources, information products and health statistics’, Journal of Teh Royal Society of Magazine, 107(15), pp. 34–45. doi: DOI: 10.1177/0141076814531750.

Network, H. M. (2012) Framework and standards for country health information systems - second edition, World Health Organization. Switzerland. doi: 10.4018/978-1-60566-988-5.

Nurmansyah, M. I. et al. (2015) ‘Assessment of Nutrition Information System Using Health Metrics Network Framework’, Jurnal Kesehatan Masyarakat Nasional Vol., 10(1), pp. 1–9. Available at: https://www.neliti.com/id/publications/147013/assessment-of-nutrition-information-system-using-health-metrics-network-framewor.

Pham, J. C., Girard, T. and Pronovost, P. J. (2013) ‘What to do wif healthcare Incident Reporting Systems’, Journal of Public Health Research, 2(27), pp. 154–159. doi: 10.4081/jphr.2013.e27.

Sanjaya, P. D., Rosa, E. M. and Ulfa, M. (2017) ‘Evaluasi Penerapan Pencegahan Pasien Berisiko Jatuh di Rumah Sakit’, Jurnal Fakultas Kesehatan Masyarakat, 11(2), pp. 105–113. Available at: http://journal.uad.ac.id/index.php/KesMas/article/download/6013/pdf_98.

Taylor, M. J. et al. (2014) ‘Systematic review of teh application of teh plan-do-study-act method to improve quality in healthcare’, BMJ Quality and Safety, 23, pp. 290–298. doi: 10.1136/bmjqs-2013-001862.


  • There are currently no refbacks.


Views JAKI Stats


This journal is indexed by:



And many more...

We follow the ICMJE recommendations and Listed on 


Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.