Untethering the Queue based on Multi Channel Access (MCA) Technology at Hospital Radiology Section

Dharma Dyatmika, Oka Sudana, Gusti Agung A. Putri

= http://dx.doi.org/10.20473/jisebi.5.2.146-155
Abstract views = 399 times | downloads = 359 times

Abstract


Background: Information technology is developing rapidly over time, but there are many companies do not make use of it to support their operational activities. One example is the queue system in the Radiology Section of Sanglah Hospital, which operates the conventional queue system.

Objective: The problem occurs in this queue system is inefficient waiting time because the patients must come early and wait in line in the hospital waiting rooms. Many patients thereafter decide going home first or doing other activities. Another problem is it triggers double costs of transportation. The purpose of this study is to improve patients comfort while waiting in queue by applying untethering the queue. Untethering the queue is a service that allows people to be in a queue even though they are not in the waiting room.

Methods: The system applies the FCFS (First Come First Serve) algorithm to manage patients’ queue and integrates this queue system with Telegram and SMS gateway. It makes patients easier to take queue numbers and receive notification of health service time from the Radiology Section of Sanglah Hospital.

Result:  As a result of this study is an untethering the queue application which is web-based queue system integrated to Telegram and SMS gateway. The daily queue services in the Radiology Section of Hospital can be improved through this application.

Conclusion: Patients can only come to the hospital when the queue numbers obtained nearly the health service time so that it leads to time efficient and comfort while waiting in queue.

Keywords:

First Come First Serve, Multi Channel Access, SMS, Telegram, Untethering the Queue


Full Text:

PDF

References


S. N. Rochmawati, F. Nurdiyansyah, and U. W. Malang, “Aplikasi Penentuan Nomor Urut Antrian Rumah Sakit Melalui Sms Gateway,” Jurnal of Information Technology and Computer Science (JOINTECS), vol. 1, no. 2, pp. 1–4, 2017.

M. Ngorsed and P. Suesaowaluk, “Hospital Servoice Queue Managament System with Wireless Approach,” eJournal of Interdisciplinary Research, pp. 550–559, 2015.

R. A. Mahessya, R. Pramana, Gushelmi, and Ikhsan, “Penerapan Queueing Theory Pada Sistem Antrian,” Jurnal Sains dan informatika, pp. 9–16, 2017.

R. A. Zulfikar and A. A. Supianto, “Rancang Bangun Aplikasi Antrian Poliklinik Berbasis Mobile,” J. Teknol. Inf. dan Ilmu Komput., no. October, 2018.

J. Risanto and Z. Bahri, “Aplikasi Sistem Antrian berbasis Android,” Information System And Informatics Engineering, vol. 1, no. 1, pp. 1–68, 2017.

W. Musu, “Perancangan Sistem Informasi Antrian Berbasis SMS Getway Pada Klinik Herona Medical Pare Pare,” pp. 68–72, 2015.

E. Lumba, “Sistem Antrian untuk Mempermudah Pelayanan Pasien Rawat Jalan Pada Puskesmas XYZ,” I-STATEMENT: Information System and Technology Management, vol. 1, no. 1, pp. 41–50, 2015.

R. Sunarya, M. Aritonang, and Helmi, “Analisis Penerapan Sistem Antrian Model m/m/s pada PT . Bank Negara Indonesia (Persero) Tbk . Kantor Cabang Pontianak ( Studi kasus pada BNI Sultan Abdurrahman ),” Buletin Ilmiah Mat, Stat, dan Terapannya (Bimaster), vol. 04, no. 2, pp. 111–118, 2015.

D. C. Silaban et al., “Analisis Kinerja Sistem Antrian M / M / 1,” vol. 7, no. 3, pp. 165–170, 2014.

Mr.M.Vijayakumar, D. V. Karthikeyani, and M. M. Omar, “Implementation of Queuing Algorithm in Multipath Dynamic routing architecture for effective and secured data transfer in VoIP,” International Journal of Engineering Trends and Technology, vol. 4, no. April, pp. 1226–1230, 2013.

G. Arun, K & Nayagam, “Building Applications with Social Networking API’s,” vol. 2075, pp. 2070–2075, 2014.

K. Darmaastawan, I. M. Sukarsa, and P. W. Buana, “LINE Messenger as a Transport Layer to Distribute Messages to Partner Instant Messaging,” Modern Education and Computer Science, no. March, pp. 1–9, 2019.

D. Agung, K. Arimbawa, I. K. Gede, D. Putra, and I. M. Sukarsa, “Library System Using Radio Frequency Identification ( RFID ) and Telegram Bot API,” Lontar Komputer, vol. 9, no. 1, pp. 40–51, 2018.

Ahmad Hanafi, M. Sukarsa, and A. Cahyawan, “Pertukaran Data Antar Database dengan Menggunakan Teknologi API,” Lontar Komputer, vol. 8, 2017.

B. Wahyudi, I. M. Sukarsa, and P. Wira Buana, “Rancang Bangun Tracking Mobil Patroli Berbasis,” E-Journal SPEKTRUM, vol. 4, no. 1, pp. 49–53, 2017.

Suardinata and A. Lubis, “Pembuatan Sistem SMS Gateway Untuk Kelancaran Tagihan Pelanggan Di PT PLN Cabang Padang,” Jurnal Edik Informatika, vol. 2, no. 1, pp. 36–44, 2015.

Mesterjon, “Street Light Monitoring Application Based On SMS Gateway Mesterjon,” Int. J. Sci. Res. Publ., vol. 6, no. 11, pp. 536–539, 2016.

I. R. Purba, I. K. A. Purnawan, and I. G. M. A. Sasmita, “Sistem Antrean Pelayanan Medis Praktik Dokter Bersama berbasi Web,” Lontar Komputer, vol. 4, no. 3, pp. 248–258, 2016.

R. C. Dinatha, I. M. Sukarsa, A. A. K. Agung, and Cahyawan, “Data Exchange Service using Google Drive API,” International Journal of Computer Applications, vol. 154, no. 7, pp. 12–16, 2016.


Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 The Authors. Published by Universitas Airlangga.

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

ISSN 2443-2555 (online) 2598-6333 (print). Published by Universitas Airlangga.
 All article published in JISEBI are open access and under the CC BY license (http://creativecommons.org/licenses/by/4.0/)

JISEBI Stats