How Organizational Culture Affects Information System Success: The Case of an Indonesia IT-Based Company
Downloads
This research aims at exploring the effect of organizational culture, especially clan culture, toward the success of information system implementation. A conceptual model of information system success had been developed by integrating DeLone-McLean model, technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT). Competing values model (CVM) is being used for organizational model, as such the assessment for organizational culture is using organizational culture assessment instrument (OCAI). To test the proposed conceptual model, empirical study was conducted at a IT-based company using questionnaire and gave the total of 319 usable data samples. The data analysis is using SmartPLS3 due to the abnormality of data distribution. The OCAI assessment shows that the company has a tendency toward clan culture which is quite unexpected for an IT-based company. However, further analysis shows that the company has successfully mixed clan culture with the less-dominant types of culture to create a conducive culture for the success of information system implementation. This study sheds light on IT implementation for business organizations especially the ones which have clan culture as a dominant culture embedded in their organizations.
G. R. Harper and D. R. Utley, "Organizational Culture and Successful Information Technology Implementation," Eng. Manag, vol. 13, no. 2, pp. 11 - 15, 2011.
I. Walsh, H. Kefi and R. Baskerville, "Managing culture creep : Toward a strategic model of user IT culture," J. Strateg. Inf. Syst., vol. 19, no. 4, p. 257–280, 2010.
S. Jackson, "Organizational culture and information systems adoption: A three-perspective approach," Inf. Organ, vol. 21, no. 2, pp. 57-83, 2011.
E. H. Schein, "Organizational Culture and Leadership, 3rd ed.," CA: Jossey-Bass - A Wiley Imprint, 2004.
D. Lee, Y. Rhee and R. B. Dunham, "The Role of Organizational and Individual Characteristics in Technology Acceptance," Int. J. Hum. Comput. Interact., vol. 25, no. 7, p. 623–646, 2009.
D. M. Strong and O. Volkoff, "Understanding Organization—Enterprise System Fit: A Path to Theorizing the Information Technology Artifact," MIS Q., vol. 34, no. 4, p. 731–756, 2010.
W. H. DeLone and E. R. McLean, "Information Systems Success: The Quest for the Dependent Variable," Inf. Syst. Res., vol. 3, no. 1, p. 60–9, March 1992.
W. H. DeLone and E. R. McLean, "The DeLone and McLean Model of Information Systems Success : A Ten-Year Update," J. Manag. Inf. Syst., vol. 19, no. 4, p. 9–30, 2003.
P. B. Seddon, "A respecification and extension of the DeLone and McLean model of IS success," Inf. Syst. Res., vol. 8, no. 3, p. 240–253, 1997.
P. B. Seddon, S. Staples, R. Patnayakuni and M. Bowtell, "Dimensions of Information Systems Success," Commun. Assoc. Inf. Syst., vol. 2, no. Article 20, 1999.
B. H. Wixom and P. A. Todd, "A Theoretical Integration of User Satisfaction and Technology Acceptance," Inf. Syst. Res., vol. 16, no. 1, p. 85–102, March 2005.
D. Sedera, "An empirical investigation of the salient characteristics of IS-Success models," in Proceedings Americas Conference on Information Systems 2006, 2006.
G. G. Gable, D. Sedera and T. Chan, "Re-conceptualizing Information System Success : the IS-Impact Measurement Model," J. Assoc. Inf. Syst., vol. 9, no. 7, p. 377–408, 2008.
R. Ismail, "Organizational Culture Impact on Information Systems Success," 2011.
S. Wang and W. Yeoh, "How Does Organizational Culture Affect IS Effectiveness: A Culture-Information System Fit Framework,” in International Conference on Electronic Commerce and Business Intelligence," 2009.
T. Scott, R. Mannion, H. Davies and M. Marshall, "Methods The Quantitative Measurement of Organizational Culture in Health Care : A Review of the Available Instruments," HSR Heal. Serv. Res., vol. 38, no. 3, p. 923–945, 2001.
R. E. Quinn and J. Rohrbaugh, "A Spatial Model of Effectiveness Criteria: Towards A Competing Values Approach to Organizational Analysis," Manage. Sci., vol. 29, no. 3, p. 363–377, 1983.
K. S. Cameron and R. E. Quinn, "Diagnosing and Changing Organizational Culture: Based on The Competing Values Framework," in CA: Jossey-Bass - A Wiley Imprint, Revised Ed. San Francisco, 2006.
S. D. Müller and P. A. Nielsen, "Competing values in software process improvement: a study of cultural profiles," Inf. Technol. People, vol. 26, no. 2, p. 146–171, 2013.
C. a. Hartnell, A. Y. Ou and A. Kinicki, "Organizational culture and organizational effectiveness: a meta-analytic investigation of the competing values framework’s theoretical suppositions," J. Appl. Psychol, vol. 96, no. 4, p. 677–94, July 2011.
Y. K. D. e. al., "Research on information systems failures and successes : status update and future directions," Inf. Syst. Front., vol. 17, no. 1, p. 143–157, 2015.
V. Venkatesh and F. D. Davis, "A Theoretical Extension of the Technology Acceptance Model : Four Longitudinal Field Studies," Manage. Sci., vol. 46, no. 2, p. 186–204, 2000.
V. Venkatesh, J. Y. L. Thong and X. Xu, "Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology," MIS Q., vol. 36, no. 1, p. 157–178, 2012.
M. D. Williams, N. P. Rana, Y. K. Dwivedi and B. Lal, "IS UTAUT REALLY USED OR JUST CITED FOR THE SAKE OF IT ? A SYSTEMATIC REVIEW OF CITATIONS OF UTAUT’s ORIGINATING ARTICLE," in in ECIS 2011 Proceedings, 2011.
S. Mardiana, J. H. Tjakraatmadja and A. Aprianingsih, "DeLone-McLean IS success model revisited : the separation of intention to use - use and the integration of technology acceptance models," Int. J. Econ. Financ. Issues, vol. 5, no. 1S, p. 172–182, 2015.
D. Koys, "The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: a unit-level, longitudinal study," Pers. Psychol., vol. 54, no. 1, p. 101–114, 2001.
M. Söderlund and N. Öhman, "Assessing behavior before it becomes behavior: An examination of the role of intentions as a link between satisfaction and repatronizing behavior," Int. J. Serv. Ind. Manag., vol. 16, no. 2, p. 169–185, 2005.
G. Bock, R. W. Zmud, Y. Kim and J. Lee, "Behavioral intention formation Knowledge Sharing : Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate," Mark. Intell. Plan., vol. 29, no. 1, p. 87–111, 2005.
P. Legris, J. Ingham and P. Collerette, "Why do people use information technology ? A critical review of the technology acceptance model," Inf. Manag., vol. 40, p. 191–204, 2003.
J. Schepers and M. Wetzels, "A meta-analysis of the technology acceptance model : Investigating subjective norm and moderation effects," Inf. Manag., vol. 44, p. 90–103, 2007.
S. Y. Yousafzai, G. R. Foxall and J. G. Pallister, "Technology acceptance : a meta-analysis of the TAM : Part 2," J. Model. Manag., vol. 2, no. 3, p. 281–304, 2007.
R. J. Holden and B.-T. Karsh, "The Technology Acceptance Model: Its Past and Its Future in Health Care," J Biomed Inf., vol. 43, no. 1, p. 1–30, 2010.
K. Bandyopadhyay and K. A. Fraccastoro, "The Effect of Culture on User Acceptance of Information Technology," Commun. Assoc. Inf. Syst., vol. 19, p. 522–543, 2007.
I. Im, S. Hong and M. S. Kang, "An International Comparison of Technology Adoption - Testing the UTAUT Model," J. Inf. Manag., vol. 48, no. 1, pp. 1-8, 2011.
L. Smircich, "Concepts of Culture and Organizational Analysis," Adm. Sci. Q., vol. 28, p. 339–358, 1983.
N. M. Razali and Y. B. Wah, "Power comparisons of Shapiro-Wilk , Kolmogorov-Smirnov, Lilliefors and Anderson-Darling tests," J. Stat. Model. Anal., vol. 2, no. 1, p. 21–33, 2011.
N. Urbach and F. Ahlemann, "Structural Equation Modeling in Information Systems Research Using Partial Least Squares," J. Inf. Technol. Theory Appl., vol. 11, no. 2, p. 5–40, 2010.
C. M. Ringle, S. Wende and J.-M. Becker, "SmartPLS3.," in Bönningstedt: SmartPLS, 2015.
J. F. Hair, C. M. Ringle and M. Sarstedt, "PLS-SEM: Indeed a Silver Bullet," J. Mark. Theory Pract., vol. 19, no. 2, p. 139–152, 2011.
J. F. Hair, W. C. Black, B. J. Babin and R. E. Anderson, "Multivariate Data Analysis," in 7th ed. Pearson Prentice Hall, 2010.
J. Henseler, C. M. Ringle and M. Sarstedt, "A New Criterion for Assessing Discriminant Validity in Variance-based Structural Equation Modeling," J. Acad. Mark. Sci., vol. 43, p. 115–135, 2015.
J. F. Hair, G. T. M. Hult, C. M. Ringle and M. Sarstedt, "A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM)," in 2nd ed. Thousand Oaks, CA: Sage, 2014.
J. F. J. Hair, M. Sarstedt, L. Hopkins and V. G. Kuppelwieser, "Partial least squares structural equation modeling (PLS-SEM)," Eur. Bus. Rev., vol. 26, no. 2, p. 106–121, 2014.
W. W. Chin, "How to write up and report PLS analyses," in in Handbook of Partial Least Squares: Concepts, Methods and Application, Eds. Springer, Germany, 2010, p. 645–689.
J. Henseler, C. M. Ringle and R. R. Sinkovics, "The use of partial least squares path modeling international marketing," in in New Challenges to International Marketing (Advances in International Marketing), 2009.
T. E. Dolan, "Revisiting Adhocracy : From Rhetorical Revisionism to Smart Mobs," J. Futur. Stud., vol. 15, no. 2, p. 33–50, 2010.
S. Yesil and A. Kaya, "The role of organisational culture on innovation capability : an empirical study," Int. J. Inf. Technol. Bus. Manag., vol. 6, no. 1, p. 11–25, 2012.
L. Xiao and S. Dasgupta, "The impact of organizational culture on information technology practices and performance," 2005.
K. Cameron, "A Process for Changing Organizational Culture," in Handbook of Organizational Development, Thousand Oaks ed., CA: Sage, in Handbook of Organizational Development, T. G. Cummings, Ed. Thousand Oaks, 2008, p. 429–445.
D. Liu and H. R. Weistroffer, "Is System Quality Irrelevant to System Use? A Literature Review of the Relationship Between System Quality and System Use," Twenty-third Am. Conf. Inf. Syst., p. 1–10, 2017.
A. Chan, "Corporate culture of a clan organization," Manag. Decis., vol. 35, no. 2, p. 94–99, 1997.
W. G. Ouchi, "A Conceptual Framework for the Design of Organizational Control Mechanisms," Manage. Sci., vol. 25, no. 9, p. 833–848, 1979.
Authors who publish with this journal agree to the following terms:
All accepted papers will be published under a Creative Commons Attribution 4.0 International (CC BY 4.0) License. Authors retain copyright and grant the journal right of first publication. CC-BY Licenced means lets others to Share (copy and redistribute the material in any medium or format) and Adapt (remix, transform, and build upon the material for any purpose, even commercially).
