The Decision-Making Process for Purchasing Products on the TikTok Application for Generation Z
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This qualitative study aims to explore the picture of product purchase decision-making through the TikTok application in Generation Z. Using a case study approach, this study explores the subjective experiences of individuals in the process. Through a criterion-based technique, participants aged 16-22 years with TikTok accounts and online purchase experiences were selected. Data were collected through interviews, focusing on identifying key themes in decision-making. The findings show that factors such as desire, impulsive behavior, confidence, information search, and features within the TikTok app influence the decision-making process. Participants felt satisfied after successfully buying, but felt dissatisfied when financial limitations prevented the desired purchase.
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