THE QUALITY OF ANTENATAL CARE BASED ON INDEX SATISFACTION OF PREGNANT WOMEN
Downloads
Abstract
Background: Quality antenatal care in the MCH program is considered to be one of the effective efforts to reduce maternal and child morbidity and mortality. An indicator of the success of ANC services can be seen from the output produced, namely in the form of K4 coverage. According to Kotler there are 5 (five) determinants of service quality that can be used as a basis for assessing the level of customer satisfaction with the quality of service received including Tangibles, Reliability, Responsiveness, Assurance and Empathy. Method: This research method is quantitative descriptive with survey approach. The total sample of 149 pregnant women with total sampling techniques. The instrument used was a questionnaire. Data analysis uses univariate analysis. Results: The most valued statements both from each dimension namely; tangible: Midwife performance reliability: recording in the MCH handbook, responsiveness: responses to complaints, assurance: the nature of the Midwife, empathy of communication between midwives and patients. The most valued statements are enough from each dimension namely; tangible: examination room, reliability: service procedures, responsieness: midwife response to patients waiting for long queues, assurance: guarantee to service, empathy: suitability of waiting time and duration of service. Conclusion: The data shows that the majority of respondents considered the quality of antenatal services at the Tambakrejo Public Health Center to be good but still needed to be improved so that the assessment was sufficiently good.
Adriansyah, A.A. 2017. Pentingnya Sikap Empati dan Orientasi Pelayanan Terhadap Peningkatan Kinerja Bidan.
Amitiria, Gustop. 2016. Hubungan Kualitas Pelayanan Ante Natal Care (Anc) Dengan Kepuasan Pasien. Jurnal Keperawatan, Volume XII, No. 1, April 2016
Hardianti U, Amir Y M, Balqis, 2013. Faktor Yang Berhubungan Dengan Pelayanan Antenatal Di Puskesmas Pattingalloang Kota Makasar 2013. Jurnal Akk No.2 (2): 35-41.
Jayanti, N. D. 2016. ‘Kualitas Pelayanan (Reliability , Responsiveness , Assurance , Emphaty , Tangibles ) di Legend Premium Coffee Yogyakarta'. Skripsi
Kasizi, Panjie. 2014. Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen Provider Tri. Skripsi
Kemenkes RI. 2018. Profil Kesehatan Indonesia 2017: Jakarta
Nurpahmi, I., Emilia. 2016. Faktor-Faktor yang Berhubungan dengan Kepuasan Ibu Hamil terhadap Kualitas Pelayanan Antenatl Care di Puskesmas Kelurahan Cibubur Keccamatan Ciracas Bulan Juni Tahun 2015. Jurnal Ilmiah Kesehatan, 8(2).
Nursalam. 2017. Manajemen Keperawatan: Aplikasi dalam Praktik Keperawatan Profesional, ed 5: Jakarta: Salemba Medika.
Palmer, A. 2011. Principles Of Services Marketing. McGraw-Hill Education
Prasetyo, Aditya. 2015. Analisis Faktor – Faktor yang Mempengaruhi Cakupan K4 Bidan Desa di Wilayah Kerja Dinas Kesehatan Kabupaten Rembang Tahun 2013. Skripsi
Ramadhani, F. 2014. Analisis Kualitas Pelayanan Terhadap Peningkatan Cakupan Antenatal Care Oleh Bidan Di Wilayah Kerja Puskesmas Kabila Kabupaten Bone Bolango. Jurnal Masyarakat Epidemiologi Indonesia.
Siregar, M. et al. (2018) ‘Gambaran Kepuasan Ibu Hamil Terhadap Pelayanan Anc Di Klinik Pratama Niar Kabupaten Deli Serdang Tahun 2018', pp. 37–42.
Wulansari, N. A. (2017) ‘Gambaran Kepuasan Ibu Hamil pada Pelayanan Antenatal Care Terintegrasi di Puskesmas Temon II Kulon Progo Tahun 2017'.
1. The journal allows the author to hold the copyright of the article without restrictions.
2. The journal allows the author(s) to retain publishing rights without restrictions
3. The formal legal aspect of journal publication accessibility refers to Creative Commons Atribution-Share Alike 4.0 (CC BY-SA).
This Journal (e-ISSN 2656-7806) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
