Penilaian Koordinasi Antarunit Kerja di Rumah Sakit Berdasarkan High Performance Work Practices

Intan Permata Sari, Ratna Dwi Wulandari

Abstract views = 588 times | downloads = 2171 times



The survey about coordination in hospital showed that the coordinaton between units have low score including the lack of communication and problem solving between units. The objectives of this study is to describe coordination in hospital considered by high performance practices that consist of 5 items : selection for cross-functional teamwork, rewards for cross-functional teamwork, cross-functional teamwork conflict resolution, cross-functional meetings, and cross-functional boundary spanner. This research is descriptive study using cross sectional design. Samples or respondents are 16, selected using purposive sampling according to the units which their function and job still related with the medical service in the hospital. The result showed that there are a specific criteria to select their employee. The most responden said that education level is the most important criteria for the selection. There is a reward for the best employee those are trophy and some money given to the best employee and the best group of the months. There is conflict resolution through the meeting with the supervisor and director to discuss their problems. There is functional meeting that is weekly report, and there is boundary spanner to coordinated with the other unit if they have problems. This study conclude that coordination in hospital can complete four items of performance work practice, but aspect cross-functional meetings still not working properly. Therefore, it needs to be repaired because this meeting is important to discuss about development of the medical service in this hospital.

Keywords :Coordination, high performance work practices, medical service

Full Text:



Aisul M, Abdu Naf’an.(2011). Optimalisasi Fungsi Koordinasi Program Pencegahan dan Pengendalian Infeksi Nosokomial di RSU Haji Surabaya.Skripsi.Surabaya : Universitas Airlangga, Fakultas Kesehatan Masyarakat.

Daft, Richard L.(2013). Organization Theory & Design. Vanderbilt Univerity. United State of America.

Gittel, J.H, &Seidner, R.(2006).Coordinating patient care: a social capital model of high performance work systems, Working paper and presentation on HRM and Knowledge Related PerformanceCopenhagenBusiness School,Center for Strategic Management and Globalization.

Gittel, J.H.(2010). Relational coordination : Guidelines for theory, measurement and analysis, Brendeis University, Massachusetts.

Gittel, J.H, Seidner, R, & Wimbushs, J (2010). A relational model of how high-performance work systems work, JurnalOrganization Science,Vol.21(2): 490-506.

Hakim, Lukman.(2014). Optimalisasi Proses Koordinasi Program Keselamatan Pasien (Patient Safety) di Rumah Sakit Umum Haji Surabaya.Skripsi.Surabaya : Universitas Airlangga, Fakultas Kesehatan Masyarakat.

Lemieux, Victoria. (2000). Applying Mintzberg’s theories on Organizational Configuration to Archival Appraisal.The Journal of the Association of Canadian Archivists.

Mintzberg, Henry. (1998). The Strategy Process, consepts, context,cases. Edisi ketiga,McGill University, United States of America.

Sari, Intan P.(2015) Optimalisasi Fungsi Koordinasi Antarunit Kerja Terkait Pelaksanaan Pelayanan Medik di Rumah Sakit Bedah Surabaya.Skripsi.Surabaya : Universitas Airlangga, Fakultas Kesehatan Masyarakat.

Undang-Undang Republik Indonesia Nomor 44 tahun 2009 tentang Rumah Sakit


  • There are currently no refbacks.


Views JAKI Stats


This journal is indexed by:



And many more...

We follow the ICMJE recommendations and Listed on 


Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.