The Influence of Administrative Costs, Profit Sharing and Pick Up Services on Customer Decisions to Choose Tadhabur Saving Products (Study at BPRS Lantabur Tebuireng, Lamongan Branch)
Downloads
Financial institutions in Indonesia, both conventional and sharia, have led to increasingly fierce competition both in terms of improving service quality, providing facilities and products offered. One of the sharia financial institutions in Lamongan is BPRS Lantabur Tebuireng. This research is a quantitative study, the population in the study was 200 customers of tadhabur savings and the sample used was 67 customers using the Slovin formula. The data analysis method uses SPSS Statistics 26. The results of this study show that simultaneously, the variables of administrative costs, profit sharing and pick-up services have a significant effect on the customer's decision to choose a tadhabur savings product. Partially, administrative costs affect the customer's decision to choose a tadhabur savings product. Profit sharing (X2) affects the customer's decision (Y) to choose a tadhabur savings product and ball pick-up services affect the customer's decision to choose a tadhabur savings product.
Almas Azhar, I., Suprapto, R., & Fuad, N. A. (2023). Pengaruh Kualitas Pelayanan Dan Bagi Hasil Terhadap Keputusan Menabung Pada Nasabah Di Bank Syariah Indonesia Cabang Rogojampi [The Influence of Service Quality and Profit Sharing on Customer Saving Decisions at the Indonesian Sharia Bank Rogojampi Branch]. JPSDa: Jurnal Perbankan Syariah Darussalam, 3(1), 61–73. https://doi.org/10.30739/jpsda.v3i1.1943
Amanda, L., Yanuar, F., & Devianto, D. (2019). Uji Validitas dan Reliabilitas Tingkat Partisipasi Politik Masyarakat Kota Padang [Test the Validity and Reliability of the Level of Political Participation in the City of Padang]. Jurnal Matematika UNAND, 8(1), 179. https://doi.org/10.25077/jmu.8.1.179-188.2019
Andini, U. M. (2018). Pengaruh biaya administrasi, bonus lebaran, dan layanan jemput bola terhadap minat nasabah memilih produk Si Fitri pada BMT Harapan Ummat Sidoarjo [Effect of administrative costs, Eid bonuses, and ball pick-up services on customer interest in choosing Si Fitri products at BMT Harapan Ummat Sidoarjo]. Universitas Islam Negeri Sunan Ampel.
Arifin, M. S. (2015). Pengaruh Nilai Taksiran, Biaya-Biaya, dan Pelayanan Terhadap Keputusan Nasabah menggunakan Produk Emas Tunai Hebat (ETH) di Solusi Tunai Cabang Krian Sidoarjo [The Effect of Estimated Value, Costs, and Services on Customer Decisions to Use Great Cash Gold (ETH) Products at Krian Sidoarjo Branch Cash Solutions]. Universitas Islam Negeri Sunan Ampel.
Atmadjati, A. (2018). Layanan Prima dalam Praktik Saat Ini [Excellent Service in Current Practice]. Deepublish.
Beni, B., Meriyati, M., & Choiriyah, C. (2021). Analisis Penerapan Sistem Bagi Hasil pada Pembiayaan Mudharabah di PT BPRS Al-Falah Banyuasin Tahun 2021 [Analysis of the Implementation of the Profit Sharing System in Mudharabah Financing at PT BPRS Al-Falah Banyuasin in 2021]. Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA), 1(2), 159–170. https://doi.org/10.36908/jimpa.v1i2.33
Darma, B. (2019). Statistika Penelitian Menggunakan SPSS [Research Statistics Using SPSS]. Quepedia.
Eddy, R., Liberty, I. A., & Pariyana. (2021). Populasi, Sampel, Variabel dalam Penelitian Kedokteran [Population, Sample, Variables in Medical Research]. Nasya Expanding Management.
Ferdian, A. M. (2021). Tabungan Faedah (Studi pada BRI Syariah KC Banda Aceh) [Faedah Savings (Study at BRI Syariah KC Banda Aceh)]. Universitas Islam Negeri Ar-raniry.
Fitriani, D. R. (2023). Analisis Pengaruh Kualitas Layanan, Customer Relationship Marketing dan Citra Perusahaan Terhadap Loyalitas Nasabah Dengan Kepuasan Nasabah Sebagai Variabel Intervening Pada BPR BKK Pati [Analysis of the Influence of Service Quality, Customer Relationship Marketing and Corporate Image on Customer Loyalty with Customer Satisfaction as an Intervening Variable at BPR BKK Pati]. Jurnal Studi Manajemen Bisnis (JSMB), 3(1), 1–10. https://doi.org/10.24176/jsmb.v3i1.9412
Hutagalung, M. A. K. (2017). Pengaruh Pengetahuan Dan Sikap Terhadap Minat Masyarakat Pada Bank Syariah [The Effect of Knowledge and Attitudes on Public Interest in Islamic Banks]. Jurnal Al-Qasd, 1(66), 4.
Mahendra, M. P. (2021). Pengaruh Kepercayaan, Komitmen, Komunikasi dan Penanganan Konflik Terhadap Loyalitas Nasabah di USPPS-BMT Sunan Drajat [The Influence of Trust, Commitment, Communication and Conflict Handling on Customer Loyalty at USPPS-BMT Sunan Drajat]. Universitas Islam Negeri Maulanan Malik Ibrahim.
Maisur, Arfan, M., & Shabri, M. (2015). Pengaruh Prinsip Bagi Hasil, Tingkat Pendapatan, Religiusitas Dan Kualitas Pelayanan Terhadap Keputusan Menabung Nasabah Pada Bank Syariah di Banda Aceh [The Effect of Profit Sharing Principles, Income Level, Religiosity and Service Quality on Customers' Saving Decisions at Islamic Banks in Banda Aceh]. Jurnal Magister Akuntansi, 4(2), 1–8.
Mariana, L., Faisal, F., & Sukarna, S. (2023). Pengaruh Kualitas Pelayanan dan Kualitas Produk Terhadap Kepuasan Anggota Dalam Menabung di KSPPS Khairu Ummah Cabang Puraseda [The Influence of Service Quality and Product Quality on Member Satisfaction in Saving at KSPPS Khairu Ummah, Puraseda Branch]. MES Managemnt Journal, 2(2), 16. https://doi.org/10.56709/mrj.v2i2.52
Nafsiyah, S. (2019). Administrasi Terhadap Keputusan Nasabah Memilih Produk Tabungan iB Hasanah Wadiah (Studi pada BNI Syariah KCP Rajabasa) [Administration of Customer Decisions to Choose iB Hasanah Wadiah Savings Products (Study at BNI Syariah KCP Rajabasa)]. IAIN Metro.
Nasrulloh, N., Adiba, E. M., & Diar, T. R. (2022). Keengganan Umkm Di Sekitar Wisata Religi Dalam Mengambil Pembiayaan Bank Syariah: Sebuah Studi Di Madura [Reluctance of Umkm Around Religious Tourism in Taking Islamic Bank Financing: A Study in Madura]. Jurnal Ekonomi Syariah Teori Dan Terapan, 9(1), 34. https://doi.org/10.20473/vol9iss20221pp34-46
Panjawa, J. L., & Sugiarti, R. R. R. (2021). Pengantar Ekonometrika Dasar: Teori dan Aplikasi Praktis untuk Sosial-Ekonomi [Introduction to Basic Econometrics: Theory and Practical Applications for Socio-Economics]. Pustaka Rumah Cinta.
Putra, E. R. A. H., & Mulazid, A. S. (2019). Pengaruh Lokasi, Bagi Hasil dan Promosi terhadap Proses Keputusan Nasabah Menabung di PT Panin Dubai Syariah Bank [The Influence of Location, Profit Sharing and Promotion on the Customer Decision Process for Saving at PT Panin Dubai Syariah Bank]. Li Falah: Jurnal Studi Ekonomi Dan Bisnis Islam, 3(1), 1-17. http://dx.doi.org/10.31332/lifalah.v3i1.1184
Raharjo, S. (2018). Mencari SE dan SR dalam Uji Regresi [Finding SE and SR in Regression Tests]. https://www.spssindonesia.com/2018/02/cara-menghitung-se-sr-regresi-berganda.html
Rosidi, A. (2021). Pengaruh Pengetahuan Produk, Biaya Administrasi Dan Bagi Hasil Terhadap Minat Masyarakat [The Effect of Product Knowledge, Administrative Costs and Profit Sharing on Public Interest]. Jurnal Ilmu Ekonomi JIE, 5(3), 444–450. https://doi.org/10.22219/jie.v5i3.15257
Siagian, A. O. (2021). Lembaga-lembaga Keuangan dan Perbankan (Pengertian, Tujuan dan Fungsinya) [Financial and Banking Institutions (Definition, Purpose and Functions)]. Insan Cendekia Mandiri.
Sudjiman, P. E., & Sudjiman, L. S. (2020). Analisis Sistem Informasi Manajemen Berbasis Komputer dalam Proses Pengambilan Keputusan [Analysis of Computer Based Management Information Systems in the Decision Making Process]. TeIKa, 8(2), 55–66. https://doi.org/10.36342/teika.v8i2.2327
Supriatin, F. E., Sulistyono, A. D., & Rohman, A. N. (2022). Aplikasi IBM SPSS 26 untuk Penelitian Perikanan [IBM SPSS 26 Application for Fisheries Research]. UB Press.
Tajudin, M. H., & Mulazid, A. S. (2017). Pengaruh Promosi, Kepercayaan Dan Kesadaran Merek Terhadap Keputusan Nasabah Menggunakan Produk Tabungan Haji (Mabrur) Bank Syariah Mandiri KCP Sawangan Kota Depok [The Influence of Promotion, Trust and Brand Awareness on Customer Decisions to Use Hajj Savings (Mabrur) Products at Bank Syariah Mandiri, Sawangan Branch, Depok City]. ISLAMICONOMIC: Jurnal Ekonomi Islam, 8(1), 19–46. https://doi.org/10.32678/ijei.v8i1.64
Ulya, F. N., Qoyyimah, Q., & Hana, K. F. (2022). Analysis Of Customer Interest and Satisfaction Toward BSI Mobile Banking Service. Al-bank: Journal of Islamic Banking and Finance, 2(2), 113-128. http://dx.doi.org/10.31958/ab.v2i2.6011
Wangsawidjaja Z, A. (2012). Pembiayaan Bank Syariah [Sharia Bank Financing]. Gramedia.
Wiroso. (2005). Penghimpunan Dana dan Distribusi Hasil Usaha Bank Syariah [Collection of Funds and Distribution of Business Results of Sharia Banks]. Grasindo.
Yogiarto, A. H. P. (2015). Pengaruh Bagi Hasil, Promosi, Dan Kualitas Pelayanan Terhadap Keputusan Penggunaan Jasa Perbankan Syariah Tabungan Mudharabah [The Influence of Profit Sharing, Promotion, and Service Quality on the Decision to Use Mudharabah Savings Sharia Banking Services]. Universitas Negeri Yogyakarta.
Yulindawati, Tarigan, I. R. R., & Ferdian, A. M. (2022). Pengaruh Kualitas Pelayanan dan Biaya Administrasi terhadap Kepuasan Nasabah Tabungan Faedah pada BRI Syariah Cabang Banda Aceh [The Effect of Service Quality and Administrative Costs on Customer Satisfaction of Faedah Savings at BRI Syariah Banda Aceh Branch]. JIMEBIS –Scientific Journal of Students Islamic Economics and Business, 3(1), 55–62. https://www.jim.ar-raniry.ac.id/index.php/JIMEBIS/article/view/252
Copyright (c) 2023 Vera Ayu Mandasari, Nasrulloh Nasrulloh
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
JIET (Jurnal Ilmu Ekonomi Terapan) (p-ISSN: 2541-1470; e-ISSN: 2528-1879) is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License
Authors who publish with JIET (Jurnal Ilmu Ekonomi Terapan) agree to the following terms:
- The journal allows the author to hold the copyright of the article without restrictions.
- The journal allows the author(s) to retain publishing rights without restrictions
- The legal formal aspect of journal publication accessibility refers to Creative Commons Attribution ShareAlike 4.0 International License (CC BY-SA).
