Services Bestowed by The Academic Libraries During Covid-19 Outbreak: A Thematic Analysis
Downloads
Background: Academic libraries are important information agencies that are established to support teaching, learning, and research activities at universities. It is a leading information organization that is important to the sustainable development of universities and providing versatile human capital of one country. As far as we are concerned, due to the pandemic, universities are still operating and are transforming their operation into 360 degrees using online platforms. Due to that, academic libraries all around the globe spare no effort to ensure they are still operating during the pandemic to support online teaching and learning classes. All efforts they took were documented and shared throughout journal publication. This research was carried out to get a bird's-eye view from many librarians and researchers around the globe.
Methods: Document analysis and thematic analysis methods were used in this study.
Purpose: This study aims to identify the services offered by academic libraries worldwide during the COVID-19 pandemic.
Findings: As for the findings of services, the themes associated with it were identified. It includes digital library services, virtual references, webinars, services with health protocol and regulation, social media, combating fake news, collaboration with publishers, document delivery services, special project support teaching and learning, and research endeavors.
Conclusion: Academic libraries should endeavor to provide their services to the public, regardless of the circumstances, as long as they remain under human control.
Keywords: Academic Library Services, COVID-19, Thematic Analysis.
-------------------------------------------------------------------------------------------------------------
ABSTRAK
Layanan Perpustakaan Perguruan Tinggi Selama Wabah Covid-19: Analisis Tematik
Latar Belakang: Perpustakaan akademik merupakan lembaga informasi penting yang didirikan untuk mendukung kegiatan belajar mengajar, dan penelitian di universitas. Perpustakaan akademik merupakan organisasi informasi terkemuka yang penting bagi pembangunan berkelanjutan universitas dan penyediaan sumber daya manusia yang serba guna di suatu negara. Sejauh yang kami ketahui, karena pandemi, universitas masih beroperasi dan mengubah operasinya menjadi 360 derajat menggunakan platform daring. Oleh karena itu, perpustakaan akademik di seluruh dunia tidak menyia-nyiakan upaya untuk memastikan bahwa mereka masih beroperasi selama pandemi untuk mendukung kelas belajar mengajar daring. Semua upaya yang mereka lakukan didokumentasikan dan dibagikan melalui publikasi jurnal. Penelitian ini dilakukan untuk mendapatkan pandangan menyeluruh dari banyak pustakawan dan peneliti di seluruh dunia.
Metode: Analisis dokumen dan metode analisis tematik digunakan dalam penelitian ini.
Tujuan: Penelitian ini bertujuan untuk mengidentifikasi layanan yang ditawarkan oleh perpustakaan akademik di seluruh dunia selama pandemi COVID-19.
Temuan: Mengenai temuan layanan, tema yang terkait dengannya diidentifikasi. Layanan yang disediakan meliputi layanan perpustakaan digital, referensi virtual, webinar, layanan dengan protokol dan regulasi kesehatan, media sosial, penanggulangan berita bohong, kerja sama dengan penerbit, layanan pengiriman dokumen, dukungan proyek khusus untuk pengajaran dan pembelajaran, serta kegiatan penelitian.
Kesimpulan: Perpustakaan akademik harus berupaya memberikan layanan kepada masyarakat, apa pun keadaannya, selama layanan tersebut tetap berada di bawah kendali manusia.
Kata Kunci: Layanan Perpustakaan Akademik, COVID-19, Analisis Tematik.
Ajibade, P. & Mutula, S. M. (2021). Virtual learning: a disruptive service in academic libraries. Library Hi
Tech News, 1, 12-13. https://doi.org/10.1108/LHTN-07-2020-0067
Ameen, K.(2021). COVID-19 pandemic and role of libraries. Library Management, 42(4/5),302-304. https://doi.org/10.1108/LM-01-2021-0008
Botherway, J. (2020). Changing times – High Court ofAustralia library during COVID-19. Library Management, 42 (4/5), 261-265. https://doi.org/ 10.1108/LM-10-2020-0141
Brown, A., & DiSalvo, A. (2021). Digital Access at a Distance: Strategies for Library Support of Online Research during COVID-19. College & Research Libraries, 82(2), 162–176. [doi:10.5860/crl.82.2.162] https://doi.org/10.5860/crl.82.2.162.
Chisita C.T.,& Chizoma,U. S.(2021).Rethinking academic library space amidst the Covid-19 pandemic in South Africa: preparing for the future. Information Discovery and Delivery, 49 (2), 105–113. https://doi.org/10.1108/IDD-07-2020-0087
Cowell, J.(2020).Managing a library service through a crisis. Library Management,42 (4/5), 250-255. https://doi.org/ 10.1108/LM-10-2020-0158
Fasae, J.K., Adekoya, C.O.& Adegbilero-Iwari, I. (2020). Academic libraries' response to the Covid-19 pandemic in Nigeria. Library Hi Tech, https://doi.org/ 10.1106/LHT.07-2020-0166
Garcia, L., & Patel, S. (2020). Library Outreach during a Pandemic: Reaching Students in a COVID-19 World. Public Services Quarterly, 16(4), 283–289. [doi:10.1080/15228959.2020.1815291]https://doi.org/10.1080/15228959.2020.1815291
Garvey, M. (2021). Virtual reference amid COVID-19 campus closure: a case study and assessment. Reference Service Review,49 (2), 132-150. https://doi.org/ 10.1108/RSR-01-2021-0005
Gibson, A.N., Chancellor, R.L., Cooke, N.A., Dahlen, S.P., Patin, B. & Shorish, Y.L. (2020). Struggling to breathe: COVID-19, protest and the LIS response. Equality, Diversity and Inclusion: An International Journal,40 (1),74-82. https://doi.org/ 10.1108/EDI-07-2020-0178
Guo,Y., Yang, Z., Yang, Z., Liu,Y.Q.,Bielefield, A.& Tharp, G.(2020).The provision of patron services in Chinese academic libraries responding to the Covid-19 pandemic. Library Hi Tech, 39 (2), 533–548. https://doi.org/ 10.1108/LHT-04-2020-0098
Harris, S.Y.(2021).Covid-19 impact on the Caribbean academic library: Jamaica's preliminary response to people, place, product and services. Library Management, 42 (67), 340–361. https://doi.org/ 10.1108/LM-10-2020-0144
Harris, S.Y.(2021).The coronavirus pandemic in the Caribbean academic library: Jamaica's initial interpretation of strengths, biggest impact, lessons and plans . Library Management, 42 (67), 362–375. https://doi.org/ 10.1108/LM-10-2020-0149
Hervieux,S.(2021).Is the library open? How the pandemic has changed the provision of virtual reference services. Reference Services Review. https://doi.org/ 10.1108/RSR-04-2021-0014
Johnson, A. M., Smith, B., & Thompson, L. (2020). A Rapid Shift to Remote: Responding to COVID-19 by Using a Social Media Management Team. Journal of Hospital Librarianship, 20(4), 315–321. [doi:10.1080/15323269.2020.1814429]https://doi.org/10.1080/15323269.2020.1814429
Kosciejew, M.(2020).The coronavirus pandemic, libraries and information: athematic abalusis of initial international responses to Covid-19. Global Knowledge, Memory and Communication, 70 (4/5), 304–324. https://doi.org/10.1108/GKMC-04-2020-0041
Koulouris,A., Vraimaki, E. & Koloniari, M.(2020). COVID-19 and library social media use. Reference Service Review,49 (1), 19-38. https://doi.org/ 10.1108/RSR-06-2020-0044
Lee, H., & Wang, Y. (2021). Beyond the Library Walls: Addressing the Digital Divide during COVID-19. Journal of Academic Librarianship, 47(1), 102305. [doi:10.1016/j.acalib.2020.102305]https://doi.org/10.1016/j.acalib.2020.102305
Macchia, K.L. (2020). An academic digital library advancing an equitable and inclusive educational environment. Digital Library Perspectives,37 (1),18-27. https://doi.org/ 10.1108/DLP-07-2020-0062
Martzoukou, K.(2020).Academic libraries in Covid-19: a renewed mission for digital literacy. Library Management, 42 (4/5), 266–276. https://doi.org/ 10.1108/LM-09-2020-0131
Mbambo-Thata, B.(2020).Responding to Covid-19 in an African university : the case the National University of Lesotho library. Digital Library perspectives, 37 (1), 28-38. https://doi.org/10.1108/DLP-07-2020-0061
Mehta,D.,& Wang,X.(2020).Covid-19 and digital library services – a case study of a university library. Digital Library perspectives, 36 (4), 351–363. https://doi.org/10.1108/DLP-05-2020-0030
Mestre, L. S., Lugo, M. A., & Tebben, E. (2020). Moving Library Instruction Online during the COVID-19 Pandemic: Challenges and Solutions. Journal of Library Administration, 60(8), 885–898. [doi:10.1080/01930826.2020.1807619]https://doi.org/10.1080/01930826.2020.1807619
Neatrour, A.L., Myntti, J., & Wittmann, R.J. (2020).Documenting contemporary regional history: the Utah Covod-19 digital collection. Digital Library perspectives, 36(4), 403–414. https://doi.org/ 10.1108/DLP-04-2020-0025
Ocholla, D.N.(2021). Echoes down the corridor. Experiences and perspectives of library and information science education (LISE) during COVID-19 through an African lens. Library Management,42 (4/5) ,305-321. https://doi.org/ 10.1108/LM-02-2021-0016
Okike, B.I. (2020). Information dissemination in an era of a pandemic (COVID-19): librarians' role. Library Hi Tech News,37 (9), 1-4. https://doi.org/ 10.1108/LHTN-04-2020-0040
Ortega-Martinez, E.A., Pacheco-Mendoza, J., Melendez, H.E.G, Ortiz-Diaz, E. M.& Saavendra-Alamillas, C.(2020).Digital services adapted by libraries in Mexico to Covid-19 pandemic: a critical review. Digital Library perspectives , 37(1), 3–17. https://doi.org/10.1108/DLP-07-2020-0063
Oyelude, A.A. (2020). Learning platforms, libraries and the COVID-19 pandemic. Library Hi Tech News,37 (10), 1-4. https://doi.org/ 10.1108/LHTN-10-2020-0094
Oyelude, A.A. (2020). Libraries, librarians, archives, museums and the COVID-19 pandemic. Library Hi Tech News,9, 5-6. https://doi.org/ 10.1108/LHTN-05-2020-0049
Peruginelli, G. Conti, S. & Fioravanti, C.(2020).Covid-19 and digital library services : an overview on legal information. Digital Library perspectives,37 (1), 66-76. https://doi.org/10.1108/DLP-07-2020-0064
Pokorna,L., Indrak M.& Grman,M.(2020). Silver lining of the COVID-19 crisis for digital libraries in terms of remote access. Digital Library Perspectives,36 (4),389-401. https://doi.org/10.1108/DLP-05-2020-0026
Saavendra-Alamillas, C., Pacheco-Mendoza, J., Garcia-Melendez, H.E., Lopez, A.V.,Martinez-Camacho, H., Ortiz-Diaz, E.M. & Ortega-Martinez,E. (2020).Covid-19 and digital library services : an overview on legal information. Digital Library perspectives,37 (1), 66-76. https://doi.org/10.1108/DLP-05-2020-0031
Smith, J., & Jones, K. (2021). Collaborative Responses to Crisis: Interlibrary Cooperation during the COVID-19 Pandemic. Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, 31(1), 25–34. [doi:10.1080/1072303X.2021.1883161]https://doi.org/10.1080/1072303X.2021.1883161
Temiz, S. & Salelkar, L.P.(2020).Innovation during crisis : exploring reaction of Swedish university libraries to Covid-19. Digital Library perspectives, 36 (4), 365–375. https://doi.org/ 10.1108/DLP-05-2020-0029
Thorpe, C. (2021). Transforming a university library into a learning organisation. Library Management, 42(6/7),436-447. https://doi.org/ 10.1108/LM-01-2021-0003
Tsekea, S.,& Chigwada, J.P.(2021).Covid-19: strategies for positioning the university library in support of e-learning. Digital Library perspectives, 37 (1), 54–64. https://doi.org/ 10.1108/DLP-06-2020-0058
Winata, A.P., Fadelina, R. & Basuki, S. (2020).New normal and library services in Indonesia: a case study of university libraries. Digital Library Perspectives, 37 (1), 77-84. https://doi.org/ 10.1108/DLP-07-2020-0059
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
1. The journal allows the author to hold the copyright of the article without restrictions.2. The journal allows the author(s) to retain publishing rights without restrictions
3. The legal formal aspect of journal publication accessibility refers to Creative Commons Attribution- NonCommercial-ShareAlike: CC BY-NC-SA