Understanding The Plurality Of Consumer Dispute Resolution In Indonesia: A Comparative Study With Singapore

Anita Afriana, Efa Laela Fakhriah

= http://dx.doi.org/10.20473/ydk.v34i1.9091
Abstract views = 442 times | views = 11 times


Globalization has impacted many aspects of human life. It accelerates trade transactions between producers and consumers. Despite of numerous advantageous it brings, globalization also has a potential to cause various disadvantageous and loss to the consumers that ultimately lead to consumer disputes. In general, consumer disputes involve small amount of loss and complaint filed by the consumers for material compensation. In Indonesia, consumer dispute resolution is carried out not only by the Consumer Dispute Settlement Body (BPSK) but also through the courts. Recently, there are many newly-established consumer dispute settlement institutions. This article is part of a completed study discussing a plurality of consumer dispute settlement in Indonesia and a comparative analysis with the one available in Singapore. The study applies normative juridical research method and qualitative juridical analysis, it can be concluded that the plurality of consumer dispute settlement in Indonesia has led to convoluted mechanisms and procedures in settling disputes. This leads to a lack of legal certainty. The comparative law study being the instrument of this study is a critical instrument in the framework of legal reformation. Result shows that in Singapore, consumer disputes are resolved by a Small Claims Procedure method on State Court and through CASE as a private nonlitigation agency with specific consumer characteristics and disputes. 


Comparative Law; Plurality; Consumer Dispute.

Full Text:



Az. Nasution, Consumer Protection Law, An Introduction, (Diadit Media 2011)

Billy Low and Jessica Ng, Making Small Claims Do It Yourself (Longman Singapore Publishers ( Pte) Ltd 1994).

Romli Atmasasmita, Comparison of Penal Law (Mandar Maju 2002)

Sunaryati Hartono, A Compilation of Selected Readings on Comparative Law (Citra Aditya Bhakti 1991)

Susanti Adi Nugroho, Mediation as an Alterantif Dispute Resolution (Telaga Ilmu Indonesia 2009)

Agus Suwandono and Deviana Yuanitasari, ‘The Position of Alternative Dispute Settlement of Finance Service in Consumer Protection Law’ (2015) 1 Bina Mulia Hukum. LINK

Anita Afriana dan Isis Ikhwansayah, ‘Questioning The Small Claims Court in Indonesia In The Framework of National Civil Procedural Law Reform’ (2016) 16 Jurnal Dinamika Hukum. DOI: http://dx.doi.org/10.20884/1.jdh.2016.16.3.580

Candra Irawan, ‘Problems of the Implementation of the Decree of the Supreme Court of the Republic of Indonesia No. 1 of 2008 in Civil Dispute Settlement in Indonesia’ (2015) 1 Jurnal Hukum Acara Perdata ADHAPER. LINK

Erman Rajagukguk, ‘The Role of Law in National Development in Globalization Era’ (2003) II Jurnal Hukum Bisnis.

Ngadino, ‘The Role of Law in Economic Globalization’ (2014) 1 Jurnal Pembaharuan Hukum. LINK

R. Benny Riyanto, ‘Remodelling and Repositioning of Court’s Mediation in Indonesia’ (2016) 1 Diponegoro Law Review. DOI: https://doi.org/10.14710/dilrev.1.1.2016.28-46

Tata Wijayanta, ‘Principle of Legal Certainty, Justice and Benefit in Relation to Commercial Court Decision of Bankruptcy’ (2014) 4 Dinamika Hukum. DOI: http://dx.doi.org/10.20884/1.jdh.2014.14.2.291

Anita Afriana, ‘Business Dispute Settlement through Court with A Prompt Mechanism and Legal Certainty (Small Claims Court) In the Framework of Reforming the National Civil Procedure Law’ (Padjadjaran University 2017)

Anne Durray, ‘The Small Claims Tribunal Subordinate Court Republic of Singapore: Some Throughts on Current Issues of National Justice and Tribunals’, the 5th Annual AIJA Tribunals Conference (2002).

Erman Rajagukguk, ‘Plurality of Law in Indonesia’, Kongres Internasional ke 15 tentang Pluralisme Hukum (Fakultas Hukum Universitas Indonesia 2006).

Otoritas Jasa Keuangan, ‘Edukasi Dan Perlindungan Konsumen’ (Otoritas Jasa Keuangan, 2016)

Statecourts Singapore, ‘Small Claims’ (Statecourts Singapore, 2016) LINK accessed 2 June 2016.

Law No. 8 of 1999 on Consumer Protection.

Law No 30 of 1999 on Arbitration and Alternative Dispute Resolution.

Law of the Republic of Indonesia Number 48 Year of 2009 Concerning Judicial Affairs.

Financial Services Authority Regulation (POJK) No. 1/POJK.07/2014 on Alternative Dispute Settlement Institutions (LAPS) in the Financial Services Sector.


  • There are currently no refbacks.

Copyright (c) 2019 Yuridika

Yuridika (ISSN: 0215-840X | e-ISSN: 2528-3103) by http://e-journal.unair.ac.id/index.php/YDK/index under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Statcounter :

View My Stats

Yuridika has been indexed by:


Yuridika Official Partner :


Full Indexed Service