MOBILE PAYMENT SATISFACTION POST PANDEMIC COVID-19 IN INDONESIA

This study aims to examine the effect of technology security, ease of use, usability, and continuous
improvement on the satisfaction of mobile payment users. This study uses a purposive sampling technique
with certain criteria. The population of this study are respondents who have used m-payment services during
the Covid-19 pandemic from 2020 to 2021 in Indonesia. Questionnaires were distributed through an online
survey method with a total sample of 317 respondents. Hypothesis testing was carried out using Structural
Equation Modeling (SEM) AMOS 23. The results showed that technology security had a positive effect on
mobile payment satisfaction, ease of use had a positive effect on mobile payment satisfaction, usability had a
positive effect on mobile payment satisfaction, continuous improvement had a positive effect on satisfaction
mobile payments, and satisfaction have a positive effect on the trustworthiness of mobile payments. This
research provides information to payment service providers to continuously improve improvements in all
aspects of services, especially security and ease of use, as well as benefits for consumers in conducting
financial transactions.