Strategic Management for IT Services on Outsourcing Security Company
Downloads
A. Dipaloka, "Model Strategi IT Service," Jurnal Ilmiah Bidang Ilmu Teknologi "Tekno Insentif", p. 33, 2010.
M. Bush, A. L. Lederer, X. Li, J. Palmisano and S. Rao, "The Alignment of Information Systems With Organizational Objectives and Strategies in Health Care," Information Journal of Medical Informatic, pp. 446-456, 2009.
E. Infitharina, "Penerapan Information Technology Infrastructure Library Framework Pada Sistem Manajemen Service Desk (Studi Kasus: PT Tridas Widiantara)," Institut Pertanian Bogor, Indonesia, 2007.
D. Cannon, ITIL Service Strategy, London: TSO, 2011.
I. S. M. Forum, Foundations of IT Service Management Based on IITL V3, ITSMF International, 2007.
Budiyono, E. Nugroho and W. W. Winarno, "Implementasi ITIL V3 Framework pada Penerapan Aplikasi Service Desk Management Berorientasi User," JNTETI, Vol 1, No. 2, p. 10, 2012.
E. H. Apriliawan, "Self Assessment Tata Kelola Teknologi Informasi Berdasarkan Framework Information Technology Infrastructure Library (ITIL)," Universitas Pendidikan Indonesia, 2011.
Evans and Macfarlane, A Dictionary of IT Service Management: Terms, Acronyms, and Abbreviations, itSMF, 2001.
itSMF, An Introductory Overview of ITIL V3, United Kingdom: IT Service Management Forum Limited, 2009.
L. A. K. Wardani, Murahartawaty and L. Ramadani, "Perancangan Tata Kelola Layanan Teknologi Informasi Menggunakan ITIL versi 3 Domain Service Transition dan Service Operation di Pemerintah Kota Bandung," Journal of Information System Engineering and Business Intelligence, Vol. 2, No. 2, pp. 81-87, 2016.
R. Kurniawati and A. D. Manuputty, "Analisis Kualitas Layanan Teknologi Informasi dengan Menggunakan Framework Information Technology Infrastructure Library V.3 (ITIL V.3) Domain Service Transition (Studi Kasus pada Customer Service Area Telkom Salatiga)," Jurnal Teknologi Informasi-Aiti, Vol. 10. No. 1, p. 33, 2013.
A. L. Poveda, Towards a Framework for Analyzing IT Strategy Management: A Case for IT Organizations in The Public Sector, Stockholm, Sweden: Royal Institute of Technology, 2011.
ITIL Service Strategy, London: TSO, 2011.
F. B. A. Anugroho, "Pembuatan IT Service Portfolio Berdasarkan Service Strategy ITIL V3 (Studi Kasus: Dinas Kependudukan dan Pencatatan Sipil Kabupaten Jember)," Institut Teknologi Sepuluh November, Surabaya, 2015.
A. F. Putri, "Pembuatan Portofolio Layanan TI Bidang Akademik, Kemahasiswaan, Keuangan, dan Sarana Prasarana Berdasarkan Service Strategy ITIL V3 (Studi Kasus: Institut Teknologi Sepuluh November)," Institut Teknologi Sepuluh November, Surabaya, 2017.
D. Aulia and A. Ikhwana, "Perencanaan Strategis Pengembangan Usaha Kain Tenun Sutra Dengan Pendekatan Metode Balanced Scorecard (Studi Kasus di Pabrik Sutra Tiga Putra)," Jurnal STT-Garut, Vol. 10 No. 01 , 2012.
Ward, John and J. Pepperd, Strategic Planning for Information Systems Third Edition, Baffins Lane: John Willey & Sons Ltd., 2002.
I. Safarina, I. K. Raharjana and E. Purwanti, "Perencanaan Arsitektur Perusahaan untuk Pengelolaan Aset di PT Musdalifah Group menggunakan Kerangka Kerja Zachman," Journal of Information Systems Engineering and Business Intelligence, Vol. 1 No. 2, pp. 59-72, 2015.
A. Mualo and A. D. Budiyanto, "Perencanaan Strategis Sistem Informasi Menggunakan TOGAF," Seminar Riset Teknologi Informasi (SRITI) tahun 2016, pp. 294-304, 2016.
W. I. Yudhistira and E. Nugroho, "Lima Metode Perencanaan Strategis Sistem Informasi dan Teknologi Informasi untuk Pengembangan E-Goverment," Seminar Nasional Teknologi Informasi dan Komunikasi 2014 (SENTIKA 2014), pp. 236-244, 2014.
Y. Wirawan, A. D. Cahyono and C. Fibriani, "Perencanaan Strategi Teknologi Informasi Dengan Menggunakan Framework Information Technology Infrastructure Library (ITIL) V3 (Studi Kasus: Bagian Kerja Praktek Fakultas Teknologi Informasi)," 2014.
R. P. Utami, E. Darwiyanto and I. Asror, "Audit Infrastruktur Teknologi Informasi dengan Standar Information Technology Infrastructure Library (ITIL) V.3 Domain Service Strategy dan Service Design (Studi Kasus : I-gracias)," in Indonesia Symposium on Computing, 2016.
R. Hodianto, D. Sunarto and E. Sutomo, "Perencanaan Strategy Management for IT Services pada PPTI Stikom Surabaya Menggunakan Standar ITIL Versi 3," JSIKA Vol. 5, No. 9, 2016.
Authors who publish with this journal agree to the following terms:
All accepted papers will be published under a Creative Commons Attribution 4.0 International (CC BY 4.0) License. Authors retain copyright and grant the journal right of first publication. CC-BY Licenced means lets others to Share (copy and redistribute the material in any medium or format) and Adapt (remix, transform, and build upon the material for any purpose, even commercially).