The Analysis of Nurse Performance During Covid-19 Pandemic: A Case Study from Private Hospital in Tangerang

Retna Yulianti

= http://dx.doi.org/10.20473/jmtt.v14i2.27672
Abstract views = 522 times | downloads = 185 times

Abstract


The performance of nurses as the front line is crucial in handling covid 19. The purpose of the research was to determine the effect of employee training, employee engagement, and work motivation on nurse performance in the healthcare industry when the COVID-19 pandemic occurred. The object of this research is a nurse with a staff position and a coordinator who works at the AN-NISA hospital located in Tangerang with 140 respondents from February until March 2021. This research uses a quantitative approach which will use questionnaire measuring tools and employee performance data during 2020. Data analysis using path analysis. This research concluded that appropriate employee training, employee engagement, and work motivation had a significant effect on nurse performance. However, employee training and work motivation have no significant effect on nurse performance through employee engagement when the COVID-19 pandemic occurred.


Keywords


Employee training, employee engagement, work motivation, nurse performance, COVID-19

Full Text:

PDF

References


Allande-Cussó, R., García-Iglesias, JJ, Ruiz-Frutos, C., Domínguez-Salas, S., Rodríguez-Domínguez, C., and Gómez-Salgado, J. 2021. Work engagement in nurses during the covid-19 pandemic: A cross-sectional study. Healthcare (Switzerland), 9(3): 1–11. https://doi.org/10.3390/healthcare9030253

Andriani, M., and Widiawati, K. 2017. Application of Employee Motivation According to Frederick Herzberg’s Two-Factor Theory at PT Aristika Kreasi Mandiri. 5(1): 83–98.

Azmy, A. 2019. Nurse Engagement Factors in the COVID-19 Pandemic. Nurse Media Journal of Nursing, 10(3): 187–200. https://doi.org/10.21512/bbr.v10i3.5857

Darma Yanti, NPE, Susiladewi, IAMV, and Pradiksa, H. 2020. An overview of the motivation to work as a nurse during the Coronavirus Disease (Covid-19) Pandemic in Bali. Coping: Community of Publishing in Nursing, 8(2): 155. https://doi.org/10.24843/coping.2020.v08.i02.p07

Deressa, AT, and Zeru, G. 2019. Work motivation and its effects on organizational performance: The case of nurses in Hawassa public and private hospitals: Mixed method study approach. BMC Research Notes, 12(1): 1–7. https://doi.org/10.1186/s13104-019-4255-7

Espino-Díaz, L., Fernandez-Caminero, G., Hernandez-Lloret, CM, Gonzalez-Gonzalez, H., and Alvarez-Castillo, JL. 2020. Analyzing the impact of COVID-19 on education professionals. Toward a paradigm shift: ICT and neuroeducation as a binomial of action. Sustainability (Switzerland), 12(14): 1–10. https://doi.org/10.3390/su12145646

Giménez-Espert, M. del C., Prado-Gascó, V., and Soto-Rubio, A. 2020. Psychosocial Risks, Work Engagement, and Job Satisfaction of Nurses During the COVID-19 Pandemic. Frontiers in Public Health, 8(November): 1–10. https://doi.org/10.3389/fpubh.2020.566896

Giorgi, G., Lecca, LI, Alessio, F., Finstad, GL, Bondanini, G., Lulli, LG, Arcangeli, G., and Mucci, N. 2020. COVID-19-related mental health effects in the workplace: A narrative review. International Journal of Environmental Research and Public Health, 17(21): 1–22. https://doi.org/10.3390/ijerph17217857

Gómez-Salgado, J., Domínguez-Salas, S., Romero-Martín, M., Romero, A., Coronado-Vázquez, V., and Ruiz-Frutos, C. 2021. Work engagement and psychological distress of health professionals during the COVID-19 pandemic. Journal of Nursing Management, December 2020: 1–10. https://doi.org/10.1111/jonm.13239

Huang, L., Lei, W., Xu, F., Liu, H., and Yu, L. 2020. Emotional responses and coping strategies in nurses and nursing students during the Covid-19 outbreak: A comparative study. PLoS ONE, 15(8 August): 1–12. https://doi.org/10.1371/journal.pone.0237303

Inap, R., Liun, R., Tahuna, K., and Sangihe, K. 2019. Relationship between work motivation and nurse performance at the inpatient unit of the Liun Kendage Tahuna Hospital, Sangihe Regency. Public Health, 7(5).

Johnson, KR, Park, S., and Bartlett, KR. 2018. Perceptions of customer service orientation, training, and employee engagement in Jamaica’s hospitality sector. European Journal of Training and Development, 42(3–4): 191–209. https://doi.org/10.1108/EJTD-11-2017-0094

Kristiana, IF, Fajrianthi, F., and Purwono, U. 2019. Rasch analysis in the Indonesian version of the Utrecht Work Engagement Scale-9 (Uwes-9). Journal of Psychology, 17(2): 204. https://doi.org/10.14710/jp.17.2.204-217

Larague, LJ, and de los Santos, JAA. 2021. Fear of COVID-19, psychological distress, work satisfaction, and turnover intention among frontline nurses. Journal of Nursing Management, 29(3): 395–403. https://doi.org/10.1111/jonm.13168

Larague, LJ, and De los Santos, JAA. 2020. COVID-19 anxiety among frontline nurses: Predictive role of organizational support, personal resilience and social support. Journal of Nursing Management, 28(7): 1653–1661. https://doi.org/10.1111/jonm.13121

Leskovic, L., Erjavec, K., Leskovar, R., and Vukovič, G. 2020. Burnout and job satisfaction of healthcare workers in Slovenian nursing homes in rural areas during the covid-19 pandemic. Annals of Agricultural and Environmental Medicine, 27(4): 664–671. https://doi.org/10.26444/aaem/128236

Liu, Q., Luo, D., Haase, JE, Guo, Q., Wang, XQ, Liu, S., Xia, L., Liu, Z., Yang, J., and Yang, BX. 2020. The experiences of healthcare providers during the COVID-19 crisis in China: a qualitative study. The Lancet Global Health, 8(6): e790–e798. https://doi.org/10.1016/S2214-109X(20)30204-7

Nugroho, Marno and Paradifa, R., and Renjana. 2020. Effect of Training, Motivation, Competence on Human Resource Performance. Indonesian Journal of Science Management Research (JRMSI), 11(1): 149–168. http://journal.unj.ac.id/unj/index.php/jrmsi/issue/view/1102

Nurbiyati, T. 2017. Human Resource Development Evaluation: A Review. STIE Widya Wiwaha Business Studies, 23(1): 52–63. https://doi.org/10.32477/jkb.v23i1.203

Nursalam, N., Sukartini, T., Maf'ula, D., and Priyantini, D. 2020. Quality of Nursing Worklife Based on Caring Model for Improving Nurse Performance in Hospitals. Indonesian Nursing Journal of Education and Clinic (Inject), 5(2): 172. https://doi.org/10.24990/injec.v5i2.339

Opatha, HHDNP. 2020. The Coronavirus and The Employees: A Study from the Point of Human Resource Management. Sri Lankan Journal of Human Resource Management, 10(1): 37. https://doi.org/10.4038/sljhrm.v10i1.5649

Panisoara, IO, Lazar, I., Panisoara, G., Chirca, R., and Ursu, USA. 2020. Motivation and continuance intention towards online instruction among teachers during the COVID-19 pandemic: The mediating effect of burnout and technostress. International Journal of Environmental Research and Public Health, 17(21): 1–29. https://doi.org/10.3390/ijerph17218002

Prof. Dr. HM Abdullah Ma'ruf, SM. 2014. Employee Performance Management and Evaluation. In the National Library of Indonesia.

Radhwan, M., Alzgool, H., Ahmed, U., and Hussain, M. 2020. COVID-19 and Work Engagement: Understanding the Nexus of Leaders Emotional Intelligence Self-efficacy and Resilience in the Banking Sector of Bahrain. Revista Argentina de Clínica Psicológica, XXIX: 568–586. https://doi.org/10.24205/03276716.2020.760

Rosa, WE, Ferrell, BR, and Wiencek, C. 2020. Increasing critical care nurse engagement of palliative care during the covid-19 pandemic. Critical Care Nurse, 40(6): e28–e36. https://doi.org/10.4037/ccn2020946

Sendawula, K., Nakyejwe Kimuli, S., Bananuka, J., and Najjemba Muganga, G. 2018. Training, employee engagement and employee performance: Evidence from Uganda’s health sector. Cogent Business and Management, 5(1): 1–12. https://doi.org/10.1080/23311975.2018.1470891

Sperling, D. 2021. Ethical dilemmas, perceived risk, and motivation among nurses during the COVID-19 pandemic. Nursing Ethics, 28(1): 9–22. https://doi.org/10.1177/0969733020956376

Suhartini, E. 2016. The influence of competence on employee performance (comparative study between the Faculty of Economics and Islamic Business and the Faculty of Sharia and Law of Uinam). Journal of UIN Alauddin Faculty of Economics and Islamic Business, Vol. 3(No. 5): 61-78.

Titien, T. 2017. Preparation and Development of Employee Engagement Measurement Tools. Psychohumanities: Journal of Psychological Research, 1(1): 113. https://doi.org/10.21580/pjpp.v1i1.958

Zhang, M., Zhang, P., Liu, Y., Wang, H., Hu, K., and Du, M. 2021. Influence of perceived stress and workload on work engagement in frontline nurses during the COVID-19 pandemic. Journal of Clinical Nursing, December 2020: 1584–1595. https://doi.org/10.1111/jocn.15707


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Indexed by:

      

 

Creative Commons Licence

Jurnal Manajemen Teori dan Terapan by Universitas AirlanggaDepartment of Management, Faculty of Economics and Business, is licensed under a Creative Commons Attribution 4.0 International License.

 

View JMTT Stats