Main Article Content
Abstract
Highlights:
This study aimed to formulate an evaluation model of the performance of health workers.
Employee performance targets and employee satisfaction were assessed by considering the financial and non-financial remuneration, Job Description Index (JDI), competencies, and motivation.
The performance evaluation model for health workers shows the importance of remuneration for government agencies, employees, and employee performance.
Abstract:
This study aimed to formulate an evaluation model of the performance of health workers from the perspective of financial and non-financial satisfaction and remuneration. The research method used was a literature study with a literature review approach. The research findings were the healthcare workers' performance evaluation model based on satisfaction and remuneration. The evaluation was conducted by assessing the employee performance targets (sasaran kerja pegawai/SKP) and employee satisfaction related to the financial and non-financial remuneration, Job Description Index (JDI), competencies, and motivation. In addition, this model has been also used for the evaluation of performance appraisal based on remuneration among employees (i.e. health workers) in government agencies, especially hospitals.
Keywords
Article Details
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References
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- Arrasyid MI, Amaliyah, Pandin MGR (2019). Investigating the integrated leader member exchange and supply chain strategy on employee performance. Int J Supply Chain Manag 8, 718–30.
- Bangun W (2012). Human resource management (Manajemen sumber daya manusia). Erlangga, Jakarta.
- Baron A, Armstrong M (2007). Human capital management: achieving added value through people. Kogan Page Publishers.
- Calvin O (2017). The impact of remuneration on employees' performance (A study of Abdul Gusau Polytechnic, Talata-Mafara and state college of education Maru, Zamfara State). Arab J Bus Manag Rev (Nigerian Chapter) 4, 34–43.
- Davis K, Newstrom JW (2000). Human behavior at work: Organizational behavior, 7th edn. Erlangga, Jakarta.
- Dipboye R, Smith C, Howell W (1994). Understanding industrial and organizational psychology: An integrated approach. Harcourt Brace College Publishers.
- Diwyarthi NDMS, Maftuhah R, Husaini M, et al (2022). Theory of Industrial Psychology and Human Resource Management (Teori Psikologi Industri dan Manajemen Sumber Daya Manusia) ed. Jibril A. Penerbit NEM, Pekalongan.
- Fauziana E, Maulana S, Junianto O, et al (2021). The influence of employee loyalty (organizational citizenship behavior) and the application of two factor theories on company performance (Pengaruh loyalitas karyawan (organizational citizenship behavior) dan penerapan teori dua faktor terhadap kinerja perusahaan). Syntax Lit J Ilm Indones 6, 1632–42.
- Gomes FC (2003). Human resources management. Andi, Yogyakarta.
- Gomes M, Saraiva J (2001). Congestion management by maximizing the overall satisfaction degree of all participants in the market. In IEEE Porto Power Tech Proceedings (Cat. No.01EX502), p. 6. IEEE.
- Haedar, Saharuddin, Herlangga H (2016). The effect of work environment and work period on employee satisfaction at PT Hadji Kalla Palopo (Pengaruh lingkungan kerja dan masa kerja terhadap kepuasan karyawan pada PT Hadji Kalla Palopo). J Manaj STIE Muhammadiyah Palopo.
- Lantara D, Nusran M (2019). The industrial world: The perspective of labor psychology (Dunia industri: Perspektif psikologi tenaga kerja). Penerbit Nas Media Pustaka, Makassar.
- Mangkuprawira TS, Hubeis AV (2007). Human Resource Quality Management (Manajemen mutu sumber daya manusia). Ghalia Indonesia, Bogor.
- Minister of Administrative and Bureaucratic Reform (2022). Ministerial regulation number 6 of 2022 concerning civil servants performance management.
- Minister of Health of the Republic of Indonesia (2014). Regulation number 68 of 2014 concerning guidelines for the preparation of the remuneration system.
- Nasution HM, Sudiarti S, Harahap I (2021). The effect of remuneration, motivation and job satisfaction on employee performance at the State Islamic University of North Sumatra, Medan (Pengaruh remunerasi, motivasi dan kepuasan kerja terhadap kinerja pegawai Universitas Islam Negeri Sumatera Utara, Medan). At-Tawassuth J Ekon Islam 4, 66.
- Palagia M, Brasit N, Amar MY (2012). Remuneration, motivation, and job satisfaction on employee performance at the tax office (Remunerasi, motivasi, dan kepuasan kerja terhadap kinerja pegawai pada kantor pajak). J Anal 1, 73–8.
- Pasolong H (2007). Human quality development: A public administration perspective (Pembangunan kualitas manusia: Suatu perspektif administrasi publik). J Adm Negara 13, 59–66.
- Potale R, Uhing Y (2015). The effect of compensation and job stress on employee job satisfaction at PT. Bank of North Sulawesi Main Branch Manado (Pengaruh kompensasi dan stres kerja terhadap kepuasan kerja karyawan pada PT Bank Sulut Cabang Utama Manado). J EMBA J Ris Ekon Manajemen, Bisnis dan Akunt.
- Prakoeswa CRS, Endaryanto A, Martanto TW, et al (2021). Mapping survey of community satisfaction at an academic hospital in Surabaya. Malaysian J Med Heal Sci 17, 119–22.
- Pratama W, Prasetya A (2017). Effect of remuneration system on job satisfaction and work motivation in higher education (Pengaruh sistem remunerasi terhadap kepuasan kerja dan motivasi kerja pada perguruan tinggi). J Bus Adm 46, 52–60.
- Rahayu B, Ruhamak M (2017). The influence of leadership, incentives, remuneration and motivation on employee performance (case study at PT Industri Sandang Pangan Nusantara Cilacap) (Pengaruh kepemimpinan, insentif, remunerasi dan motivasi terhadap kinerja karyawan (studi kasus pada PT Industri Sandang Pangan Nusantara Cilacap). Ekonika J Econ.
- Rahayuningsih S, Matulessy A, Rini A, et al (2019). The local government transformation, the big five personality, and anxiety. Opcion 35, 759–70.
- Republic of Indonesia (2005). Government regulation number 23 of 2005 concerning financial management of public service agencies.
- Republic of Indonesia (2019). Government regulation number 30 of 2019 regulating the performance assessment of civil servants.
- Robbins SP, Judge TA (2011). Essentials of organizational behavior. Prentice-Hall, New Jersey.
- Roberia (2009). Juridical analysis of the improvement of the remuneration system for civil servants of the Republic of Indonesia (Analisis yuridis perbaikan sistim remunerasi pegawai negeri sipil RI) (thesis). Universitas Indonesia.
- Sancoko B (2011). The effect of remuneration on the quality of public services (Pengaruh remunerasi terhadap kualitas pelayanan publik). Bisnis Birokrasi J Ilmu Adm dan Organ.
- Santoso B, Riyardi A (2012). Rotation, transfer and promotion of employees at the Pratama Tax Office, Klaten (Rotasi, mutasi dan promosi karyawan di Kantor Pelayanan Pajak Pratama Klaten). Dayasaing J Ekon Manaj Bisnis.
- Simanjuntak B (2005). Welcoming a new era of government accounting in Indonesia (Menyongsong Era Baru Akuntansi Pemerintahan Di Indonesia). J Akunt Pemerintah.
- Sopiah S, Kurniawan DT, Nora E, et al (2020). Does talent management affect employee performance?: The moderating role of work engagement. J Asian Financ Econ Bus 7, 335–41.
- Tama IP, Hardiningtyas D (2017). Psikologi industri: dalam perspektif sistem industri. Universitas Brawijaya Press, Malang.
References
Agustia A (2018). Job Satisfaction of the Security Unit at Universitas Padjajaran: Assessed using the Job Description Index (JDI) (Kepuasan kerja satuan pengamanan (satpam) Universitas Padjadjaran: Ditinjau dari aspek Job Description Index (JDI)). Pers J Ilmu Psikol 9, 70–132.
Arrasyid MI, Amaliyah, Pandin MGR (2019). Investigating the integrated leader member exchange and supply chain strategy on employee performance. Int J Supply Chain Manag 8, 718–30.
Bangun W (2012). Human resource management (Manajemen sumber daya manusia). Erlangga, Jakarta.
Baron A, Armstrong M (2007). Human capital management: achieving added value through people. Kogan Page Publishers.
Calvin O (2017). The impact of remuneration on employees' performance (A study of Abdul Gusau Polytechnic, Talata-Mafara and state college of education Maru, Zamfara State). Arab J Bus Manag Rev (Nigerian Chapter) 4, 34–43.
Davis K, Newstrom JW (2000). Human behavior at work: Organizational behavior, 7th edn. Erlangga, Jakarta.
Dipboye R, Smith C, Howell W (1994). Understanding industrial and organizational psychology: An integrated approach. Harcourt Brace College Publishers.
Diwyarthi NDMS, Maftuhah R, Husaini M, et al (2022). Theory of Industrial Psychology and Human Resource Management (Teori Psikologi Industri dan Manajemen Sumber Daya Manusia) ed. Jibril A. Penerbit NEM, Pekalongan.
Fauziana E, Maulana S, Junianto O, et al (2021). The influence of employee loyalty (organizational citizenship behavior) and the application of two factor theories on company performance (Pengaruh loyalitas karyawan (organizational citizenship behavior) dan penerapan teori dua faktor terhadap kinerja perusahaan). Syntax Lit J Ilm Indones 6, 1632–42.
Gomes FC (2003). Human resources management. Andi, Yogyakarta.
Gomes M, Saraiva J (2001). Congestion management by maximizing the overall satisfaction degree of all participants in the market. In IEEE Porto Power Tech Proceedings (Cat. No.01EX502), p. 6. IEEE.
Haedar, Saharuddin, Herlangga H (2016). The effect of work environment and work period on employee satisfaction at PT Hadji Kalla Palopo (Pengaruh lingkungan kerja dan masa kerja terhadap kepuasan karyawan pada PT Hadji Kalla Palopo). J Manaj STIE Muhammadiyah Palopo.
Lantara D, Nusran M (2019). The industrial world: The perspective of labor psychology (Dunia industri: Perspektif psikologi tenaga kerja). Penerbit Nas Media Pustaka, Makassar.
Mangkuprawira TS, Hubeis AV (2007). Human Resource Quality Management (Manajemen mutu sumber daya manusia). Ghalia Indonesia, Bogor.
Minister of Administrative and Bureaucratic Reform (2022). Ministerial regulation number 6 of 2022 concerning civil servants performance management.
Minister of Health of the Republic of Indonesia (2014). Regulation number 68 of 2014 concerning guidelines for the preparation of the remuneration system.
Nasution HM, Sudiarti S, Harahap I (2021). The effect of remuneration, motivation and job satisfaction on employee performance at the State Islamic University of North Sumatra, Medan (Pengaruh remunerasi, motivasi dan kepuasan kerja terhadap kinerja pegawai Universitas Islam Negeri Sumatera Utara, Medan). At-Tawassuth J Ekon Islam 4, 66.
Palagia M, Brasit N, Amar MY (2012). Remuneration, motivation, and job satisfaction on employee performance at the tax office (Remunerasi, motivasi, dan kepuasan kerja terhadap kinerja pegawai pada kantor pajak). J Anal 1, 73–8.
Pasolong H (2007). Human quality development: A public administration perspective (Pembangunan kualitas manusia: Suatu perspektif administrasi publik). J Adm Negara 13, 59–66.
Potale R, Uhing Y (2015). The effect of compensation and job stress on employee job satisfaction at PT. Bank of North Sulawesi Main Branch Manado (Pengaruh kompensasi dan stres kerja terhadap kepuasan kerja karyawan pada PT Bank Sulut Cabang Utama Manado). J EMBA J Ris Ekon Manajemen, Bisnis dan Akunt.
Prakoeswa CRS, Endaryanto A, Martanto TW, et al (2021). Mapping survey of community satisfaction at an academic hospital in Surabaya. Malaysian J Med Heal Sci 17, 119–22.
Pratama W, Prasetya A (2017). Effect of remuneration system on job satisfaction and work motivation in higher education (Pengaruh sistem remunerasi terhadap kepuasan kerja dan motivasi kerja pada perguruan tinggi). J Bus Adm 46, 52–60.
Rahayu B, Ruhamak M (2017). The influence of leadership, incentives, remuneration and motivation on employee performance (case study at PT Industri Sandang Pangan Nusantara Cilacap) (Pengaruh kepemimpinan, insentif, remunerasi dan motivasi terhadap kinerja karyawan (studi kasus pada PT Industri Sandang Pangan Nusantara Cilacap). Ekonika J Econ.
Rahayuningsih S, Matulessy A, Rini A, et al (2019). The local government transformation, the big five personality, and anxiety. Opcion 35, 759–70.
Republic of Indonesia (2005). Government regulation number 23 of 2005 concerning financial management of public service agencies.
Republic of Indonesia (2019). Government regulation number 30 of 2019 regulating the performance assessment of civil servants.
Robbins SP, Judge TA (2011). Essentials of organizational behavior. Prentice-Hall, New Jersey.
Roberia (2009). Juridical analysis of the improvement of the remuneration system for civil servants of the Republic of Indonesia (Analisis yuridis perbaikan sistim remunerasi pegawai negeri sipil RI) (thesis). Universitas Indonesia.
Sancoko B (2011). The effect of remuneration on the quality of public services (Pengaruh remunerasi terhadap kualitas pelayanan publik). Bisnis Birokrasi J Ilmu Adm dan Organ.
Santoso B, Riyardi A (2012). Rotation, transfer and promotion of employees at the Pratama Tax Office, Klaten (Rotasi, mutasi dan promosi karyawan di Kantor Pelayanan Pajak Pratama Klaten). Dayasaing J Ekon Manaj Bisnis.
Simanjuntak B (2005). Welcoming a new era of government accounting in Indonesia (Menyongsong Era Baru Akuntansi Pemerintahan Di Indonesia). J Akunt Pemerintah.
Sopiah S, Kurniawan DT, Nora E, et al (2020). Does talent management affect employee performance?: The moderating role of work engagement. J Asian Financ Econ Bus 7, 335–41.
Tama IP, Hardiningtyas D (2017). Psikologi industri: dalam perspektif sistem industri. Universitas Brawijaya Press, Malang.