Arti Penting Kepuasan Kerja Bagi Apoteker: Antara Bertahan Atau Keluar Dari Pekerjaan

Muhammad Khalid Rijaluddin, Wahyu Utami, Zulhabri Othman, Eddy Yusuf, Hanni Prihhastuti Puspitasari, Andi Hermansyah

= http://dx.doi.org/10.20473/jfiki.v7i1SI2020.39-47
Abstract views = 45 times | downloads = 70 times

Abstract


Pendahuluan: Apoteker di komunitas merupakan elemen penting dalam kesehatan masyarakat. Semakin meningkatnya jumlah apotek ditambah dengan tingginya permintaan masyarakat terhadap layanan kefarmasian yang berkualitas menyebabkan tekanan yang besar kepada praktek apoteker. Alhasil, kepuasan apoteker menjadi titik kritis untuk mengevaluasi kualitas pelayanan farmasi dan imbasnya terhadap keinginan untuk keluar atau bertahan dari pekerjaan saat ini. Tujuan: Untuk menganalisis faktor-faktor yang mempengaruhi kepuasan kerja dan karir apoteker serta niat mereka untuk meninggalkan pekerjaan saat ini. Metode: Penelitian ini merupakan penelitian lintang potong dengan menggunakan kuesioner online dan melibatkan apoteker di komunitas sebagai responden. Data kemudian dianalisis menggunakan Structural Equation Modelling Partial Least Squares (SEM-PLS) Hasil: Terdapat 292 apoteker berpartisipasi dalam penelitian ini. Sebagian besar adalah perempuan (77,39%) dengan pengalaman kerja kurang dari 5 tahun (51,03%). Hasil dari analisis data menunjukkan bahwa faktor ekstrinsik dan instrinsik mempengaruhi kepuasan kerja apoteker (3,120 dan 4,981), sedangkan pada aspek niat meninggalkan pekerjaan (intention to leave) hanya dipengaruhi secara signifikan oleh faktor ekstrinsik (1,974). Karakteristik responden hanya berpengaruh signifikan terhadap niat untuk meninggalkan pekerjaan (3,929). Sementara itu, kepuasan kerja berpengaruh pada niat meninggalkan pekerjaan (4,083). Kesimpulan: Faktor ekstrinsik dan intrinsik mempengaruhi kepuasan apoteker, tetapi hanya faktor ekstrinsik yang mempengaruhi niat untuk pergi.

Keywords


apoteker, kepuasan apoteker, niat untuk meninggalkan pekerjaan

Full Text:

PDF

References


Aburumman, O., Salleh, A., Omar, K. & Abadi, M. (2020). The Impact of Human Resource Management Practices and Career Satisfaction on Employee’s Turnover Intention. Management Science Letters; 10; 641-652.

Athiyah, U. & Hermansyah, A. (2019). Assessment of Pharmacists’ Knowledge, Attitude and Practice in Chain Community Pharmacies Towards Their Current Function and Performance in Indonesia. Pharmacy Practice (Granada); 17; 1–7.

Bayarçelik, E. B. & Findikli, M. A. (2016). The Mediating Effect of Job Satisfaction on the Relation between Organizational Justice Perception and Intentiom to Leave. Procedia -Social and Behavioral Sciences; 235; 403–411.

Carvajal, M. J., Popovici, I. & Hardigan, P. C. (2018). Gender Differences in the Measurement of Pharmacists’ Job Satisfaction. Human Resources for Health; 16; 1–8.

Cavaco, A. M. & Krookas, A. A. (2014). Community Pharmacies Automation: Any Impact on Counselling Duration and Job Satisfaction?. International Journal of Clinical Pharmacy; 36; 325–335.

Cox, E. R. & Fitzpatrick, V. (1999). Pharmacists’ Job Satisfaction and Perceived Utilization of Skills. American Journal of Health-System Pharmacy; 56; 1733–1737.

Depkes RI. (2014). Peraturan Menteri Kesehatan Republik Indonesia No. 35 Tahun 2014 tentang Standar Pelayanan Kefarmasian di Apotek. Jakarta: Depkes RI.

Dirjen Farmalkes (2020). Grafik Rekapitulasi Apotek http://farmalkes.kemkes.go.id/2013/10/grafik-rekapitulasi-apotek/. Accessed: 15 Januari 2020.

Farris, K. B., Fernandez-Llimos, F. & Benrimoj, S. I. (2005). Pharmaceutical Care in Community Pharmacies: Practice and Research From Around the World. Annals of Pharmacotherapy; 39; 1539–1541.

Hair, Joe F, Risher, J. J., Sarstedt, M. & Ringle, C. M. (2019). The Results of PLS-SEM Article Iinformation. European Business Review; 31; 2–24.

Hassell, K., Seston, E. & Shann, P. (2007). Measuring Job Satisfaction of UK Pharmacists: a Pilot Study. International Journal of Pharmacy Practice; 15; 259–264.

Hassali, M. A., Saleem, F., Farooqui, M. & Khan, T. M. (2015). Scope of Mix-Method Studies in Pharmacy Practice Research. Indian Journal of Pharmaceutical Education and Research; 49; 93–98.

Hermansyah, A., Sainsbury, E. & Krass, I. (2016). Community Pharmacy and Emerging Public Health Initiatives in Developing Southeast Asian Countries: a Systematic Review. Health and Social Care in the Community; 24; e11–e22.

Hermansyah, A., Sainsbury, E., & Krass, I. (2018). Multiple Policy Approaches in Improving Community Pharmacy Practice: the Case in Indonesia. BMC Health Services Research; 18; 449.

Herzberg, F. I. (1966). Work and the Nature of Man. Cleveland: World Pub. Co.

Iorga, M., Dondaș, C., Soponaru, C. & Antofie, I. (2017). Determinants of Hospital Pharmacists’ Job Satisfaction in Romanian Hospitals. Pharmacy; 5; 66.

Iqbal, M. S., Al-Saikhan, F. I., Ahmed, N. J. & Iqbal, M. Z. (2020). Predictors of Job and Workplace Satisfaction among Community Pharmacists. Journal of Pharmaceutical Research International; 32; 78–85.

Janahiraman, S. & Paraidathathu, T. (2007). Job Satisfaction among Malaysian Pharmacists. Jurnal Sains Kesihatan Malaysia; 5; 79–90.

Karina, P. (2011). Analisis Faktor Motivasi dan Tingkat Kepuasan Kerja Petugas Farmasi di RS PHC Surabaya. Skripsi; Fakultas Kesehatan Masyarakat Universitas Airlangga, Surabaya.

King, M. A., Sav, A., McMillan, S. S., Wheeler, A. J., Kendall, E., Whitty, J. A. & Kelly, F. (2012). Community Pharmacy in Australia: a Health Hub Destination of the Future. Research in Social and Administrative Pharmacy; 9; 863–875.

Mcmillan, S. S., Kelly, F., Sav, A., King, M. A., Whitty, J. A. & Wheeler, A. J. (2014). Consumer and Carer Views of Australian Community Pharmacy Practice: Awareness, Experiences and Expectations. Journal of Pharmaceutical Health Services Research; 5; 29–36.

Mihm, D. J., Mihm, L. B., Lonie, J. M. & Dolinsky, D. (2011). Selected Perceptual Determinants of Pharmacy Students’ Expected Job Satisfaction: a Pilot Study. Currents in Pharmacy Teaching and Learning; 3; 185–191.

Munger, M. A., Gordon, E., Hartman, J., Vincent, K., & Feehan, M. (2013). Community pharmacists’ occupational satisfaction and stress: A profession in jeopardy? Journal of the American Pharmacists Association; 53; 282–296.

Nilugal, K. C., Kaur, M. J., Molugulu, N., Ethiraj, U. R., Arief, M., & Chittur, A. I. (2016). Patients’ attitudes and satisfaction towards community pharmacy in Selangor, Malaysia. Le Pharmacien Hospitalier et Clinicien; 51; 210–221.

Nyame-Mireku, M. N. (2012). Determinants of Job Satisfaction among Hospital Pharmacists and Their Intent to Leave Using Herzberg's Two-Factor Theory. Dissertation; School of Business and Technology Capella University, Minneapolis.

Mott, D. A., Doucette, W. R., Gaither, C. A., Pedersen, C. A. & Schommer, J. C. (2004). Pharmacists’ Attitudes toward Worklife: Results from a National Survey of Pharmacists. Journal of the American Pharmacist Association; 44; 326-336.

Murawski, M. M., Payakachat, N. & Koh-Knox, C. (2008). Factors Affecting Job and Career Satisfaction among Community Pharmacists: a Structural Equation Modeling Approach. Journal of the American Pharmacists Association; 48; 610–620.

Olson, D. S., & Lawson, K. A. (1996). Relationship between hospital pharmacists’ job satisfaction and involvement in clinical activities. American Journal of Health-System Pharmacy, 53(3), 281–284.

Omar, K., Halim, M. A. S. A., Yusoff, Y. M., Ahmad, A. & Ibrahim, R. Z. A. R. (2018). Assessing Intention to Leave Among Public Hospital Nurses in Malaysia. Journal of Fundamental and Applied Sciences; 10; 294-305.

Phua, G. S. Y., Teoh, C. J., Khong, L. B., Baba, B., Lim, C. W., Koh, W. L., Rhazi, N. A. M. & Ayob, N. C. (2017). The Satisfaction and Perception of Intern Pharmacists Towards Their Training in Government Hospitals in the Northern Region of Malaysia. Pharmacy Education; 17; 15–23.

Ralph, D. A. & Langenbach, M. (1987). Oklahoma Pharmacists’ Explanations of Professional Satisfaction and Dissatisfaction. Journal of Pharmaceutical Marketing & Management; 1; 81–95.

Rijaluddin, M. K., Utami, W., Othman, Z., Puspitasari, H. P., Rahem, A., Sukorini, A. I. & Hermansyah, A. (2020). Exploration of Barriers Affecting Job Satisfaction Among Community Pharmacists. Journal of Basic and Clinical Physiology and Pharmacology; 30; 1-7.

Sains, J. (2012). Job Satisfaction among Malaysian Pharmacists. Jurnal Sains Kesihatan Malaysia (Malaysian Journal of Health Sciences); 5; 79–90.

Schafheutle, Ellen I., Hassell, K. & Eden, M. (2009). Workload Pressure among Recently Qualified Pharmacists: an Exploratory Study of Intentions to Leave the Profession. International Journal of Pharmacy Practice; 17; 181–187.

Schommer, J. C., Gaither, C. A., Doucette, W. R., Kreling, D. H. & Mott, D. A. (2018). Associations between Work Activity and Work Setting Categories and Dimensions of Pharmacists’ Quality of Work Life. Pharmacy; 6; 62.

Seston, E., Hassell, K., Ferguson, J. & Hann, M. (2009). Exploring the Relationship Between Pharmacists’ Job Satisfaction, Intention to Quit the Profession, and Actual Quitting. Research in Social and Administrative Pharmacy; 5; 121–132.

Shah, S. H. A. & Beh, L. S. (2016). The Impact of motivation enhancing practices and Mediating Role Of Talent Engagement on Turnover Intentions: Evidence from Malaysia. International Review of Management and Marketing; 6; 823-835.

Simada Binfar (2020). Jumlah Apotek di Jatim Tahun 2018 by Simada Binfar. http://simada.binfar.kemkes.go.id/admin/jatim. (Accessed: 15 Januari 2020).

Thakur, S. J. & Bhatnagar, J. (2017). Mediator Analysis of Job Embeddedness: Relationship between Work-Life Balance Practices and Turnover Intentions. Employee Relations; 39; 718-731.

Xu, T., Wu, T. J. & Li, Q. Q. (2018). The Relationships Between Job Stress and Turnover Intention Among Tour Guides the Moderating Role of Emotion Regulation. Journal of Interdisciplinary Mathematics; 21; 409-418.


Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 JURNAL FARMASI DAN ILMU KEFARMASIAN INDONESIA

View JFIKI Stats

         

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License

    Find Us on Social Media:

                    

 Jfiki Farmasi Unair  @jfiki.unair