Model pelayanan air bersih perdesaan
Downloads
Low coverage of clean water in Indonesia leads to minimum consumption of clean water with proper health requirement. Increasement of clean water coverage is undergoing an effort from independent community in society. This research aims to find a service model of clean water for group based rural communities. Type of this research is descriptive qualitative, with research object is clean water independent provider group, Oyo Wening Santosa community, in a village called Bunder, district of Patuk, Gunung Kidul. Data was gathered by document utilization, parsitipatory observation, in-depth interview, and focus group discussion. Data was analyzed with qualitative method. This research shows that clean water coverage organized by communiy Oyo Wening is a model of sinergy for organization that was established by concern from society and government support, emerge in a program called "Sistem Penyediaan Air Minum Ibu Kota Kecamatan” (SPAM IKK). There are 1170 households channel subscribers spread across four villages. The service procedures are applied based on local conditions. This service has some drawbacks, namely the limited knowledge of the officer, the legality of which is not owned by the organization, facilities and infrastructure, and the relatively low tarrif, Rp 3,500 per m3. In conclusion, rural water services with the model applied in Oyo Wening Sentosa showed a changing trend in people's access to clean water and the local economy has increased. The legality of the business management of water services should become a priority for the stakeholders to ensure the realization of excellent service in providing clean water.
Astuti ND (2009) Kebijakan pemerintah dalam mendorong usaha penyediaan air bersih berbasis masyarakat. Jurnal Ilmu Sosial Alternatif X (1).
Dirjen Cipta Karya (2009) Ruang Lingkup Kegiatan Program WSL IC-III/PAMSIMAS. Jakarta: PAMSIMAS. Direktorat Jendral Cipta Karya Departemen Pekerjaan Umum RI.
Hardjono, Astuti ND, dan Putranti CSW (2013) Model pengelolaan air bersih desa di Bantul. Jurnal Komunitas 5 (2): 2185-195.
Hardiansyah (2011) Kualitas Pelayanan Publik. Yogyakarta: Penerbit Gava Media.
Ivancevich MJ, Lorenzi P, Skinner SJ, & Crosby PB (1977) Management: Quality and Competitiveness. New York: McGraw-Hill Companies.
Moleong MJ (2006) Metode Penelitian Kualitatif. Bandung: Remaja Rosdakarya.
Ratminto & Winarsih AS (2005) Manajemen Pelayanan. Yogyakarta: Pustaka Belajar.
Sony (2014) Gap cakupan pelayanan air minum masih cukup besar. http://www.pu.go.id/main/view_pdf/6282.
Sujianto MH dan Sahuri C (2012) Implementasi program penyediaan air bersih di daerah perkotaan. Jurnal Kebijakan Publik 3 (2):119-123.
Undang-Undang Republik Indonesia Nomor 7 (2004) Tentang Sumber Daya Air.
Warih HA dan Fajarwati A (2013) Kajian air bersih berbasis komunitas (Studi kasus di Desa Karangrejek, Gunungkidul). Jurnal Bumi Indonesia 2 (1):187-196.
Zeithaml VA, Parasuraman A, & Berry LL (1988) SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 (1): 12-40.
Copyright of this journal is possession of Editorial Board and Journal Manager, by the knowledge of the author, while the moral right of the publication belongs to the author.
The formal legal aspect of journal publication accessibility refers to Creative Commons Attribution-NonCommercial-ShareAlike (CC BY-NC-SA), implies that publication can be used for non-commercial purposes in its original form (cannot be modified).
Every publication (printed/electronic) are open access for educational purposes, research, and library. Other than the aims mentioned above, the editorial board is not responsible for copyright violation.