Managerial Based on TQM in Delivering Quality Service Padang State University Library

Elva Rahmah, Marlini Marlini

= http://dx.doi.org/10.20473/rlj.V4-I2.2018.148-153
Abstract views = 501 times | downloads = 506 times

Abstract


Background of the study: TQM or commonly referred to as Total Quality Management organizational culture is focused on the achievement of quality and enhance sustainable manner through every activity of the organization.

Purpose: This study specifically aims to: (1) determine the understanding of leadership and staff to the concepts of TQM in the Library of Padang State University (UNP); (2) obtain a picture of how the managerial based TQM activities undertaken to realize the quality of library services in the UNP.

Method: This study used descriptive qualitative method. The data collection was done by interview, observation, and analyzing data.

Findings: The subjects were leaders, heads of sub-section, the library staff, user, events, facts, documents and other forms of efforts, programs or activities of the library.

Conclusion: The object of this research is carried out TQM system in the library of the UNP.


Keywords


TQM, quality servive, library management

Full Text:

PDF

References


Arief, M. (2006). Marketing Services & Quality of Service (mold 1). Malang: Bayumedia Publishing.

Astuti, P. (2016). Constructing a University Library. JiPi (Journal of Library and Information Science), 1 (2), 206-225.

Aziz, S. (2010). Quality Improvement Strategy At University Library. Vision Library, 12 (2).

Lasa, H, S. (2005). Library Management. Yogyakarta: Gama Media.

Maleong, L. (2004). Qualitative research methodology. Bandung: PT Young Rosdakarya.

Mokoginta, H. (2012). Implementation of Integrated Quality Management in Higher Education Quality Improvement. APTEKINDO, 6 (1), 407-414.

Nawawi, H. (2005). Strategic Management. Yogyakarta: Gadjah Mada Press.

Nurlaeliyah. (2018). An Integrated Quality Management Education Innovation. Treatise, Journal of Education and Islamic Studies, 4 (2), 104-113.

Pasaribu, H. (2010). "Effect of Commitment, Perception and Application of Basic Pillars of Total Quality Management to the Managerial Performance (Survey on Manufacturing SOEs in Indonesia)." Journal of Accounting and Finance 11 (2), 65-75.

Sjahrial, R. (2000). Library Implementation Guidelines. Jakarta: The Open University.

Suwarno, W. (2010). Basic knowledge of literature. Bogor: Ghalia Indonesia.

Tjiptono, F, and Anastasia, D. (2001). Total Quality Management. Yogyakarta: Andi Offset.

Tjiptono, F. (2003). Marketing Strategy (Second Edition). Yogyakarta: Andi Offset.

-------------------. (2003). Total Quality Service. Yogyakarta: Andi Offset.

Qalyubi, S. (2007). Basics of Library and Information Science. Yogyakarta: Department of Library and Information Science Faculty of the University of Sunan Kalijaga Adap,


Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Elva Rahmah, Marlini Marlini

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

         

     

 

View My Stats

 

Creative Commons License
RLJ by Unair is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.