Behind the Appearance of Reference Services at the Library University

Lailatur Rahmi, Tamara A Susetyo, Indiria Irawati

= http://dx.doi.org/10.20473/rlj.V2-I2.2016.105-117
Abstract views = 298 times | views = 921 times

Abstract


This study aims to describe the development of reference services at the Library of Universitas Indonesia. The research discussed about innovation in the development of new activities in the reference services. Analyzing reference services from librarians’ point of view concerning the new activities in reference services, including attitudes and policies toward activities. This research takes a descriptive qualitative approach and uses semiotic analysis refering to Semiology of Roland Bathes concerning significance from two stage,  denotation and connotation, for analyzing the result of interviews. The results showed that the Universitas Indonesia Library reference service provides some new activities. Librarians become more active, revealed to be closer  to users, and transformation of information technology is seen as one of the competitive need to accompany the development of knowledge. Transfer media eventually have implications not on technology but rather to communication of reference services in the Universitas Indonesia Library. 


Keywords


Reference services, Librarians paradigm,Semiotics Analysis, Universitas Indonesia Library

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References


American Library Association. (2010). Reference and user services association: guidelines for implementing and maintaining virtual reference services. Retrieved from http://www.ala.org/rusa

Barthes, R. (2007). Petualangan semiologi. Yogyakarta: Pustaka Pelajar.

Hoed, H. B. (2007). Semiotika dan Dinamika Sosial Budaya. Depok: Komunitas Bambu

Rusa. (2010) Reference and user services association: Guidelines for implementing and maintaining virtual reference services”


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